Progyny, Inc.

Growth Marketing

• Drive marketing strategy for Progyny’s employer audience across the buyer and client lifecycle, from commercial engagement and acquisition through implementation, adoption, and expansion
• Serve as the day-to-day marketing partner to Commercial Sales, Client Success and Solutions
• Lead strategic initiatives and responsive support for ongoing business needs
• Manage priorities for custom requests, presentations, client and sales collateral, and other priority needs
• Develop and apply insights on employer audiences, market trends, barriers, and decision drivers
• Identify recurring Commercial and Client Success needs and develop scalable programs, tools, and processes
• Partner with Product Marketing to translate positioning, value propositions, proof points, and go-to-market updates for employer audiences
• Collaborate with Digital, Events, RFP, Brand and Communications, and other Enterprise Marketing functions on integrated plans
• Monitor KPIs, resource utilization, and performance data to improve marketing effectiveness
• Manage, coach, and develop team members supporting Commercial Activation and Client Lifecycle Marketing

Senior Manager, Employer Growth – Lifecycle Marketing

Clinical Coordinator

• Provide timely medical reviews and clinical determinations based on evidence-based criteria and authorization guidelines
• Conduct daily, weekly, and quarterly reporting in coordination with client service-level agreements
• Outreach to and educate providers to obtain required authorization documentation
• Coordinate and schedule peer-to-peer reviews and appeal appointments between physicians
• Track and record quarterly compensation/reimbursement
• Coordinate with Independent Review Organizations to ensure timely appeals processing and audit utilization case management for specific states
• Organize and present quarterly and annual audits
• Process incoming and outgoing correspondence and faxes within required standards and timelines
• Manage multi-step workflows and delegate tasks to the appropriate workstream
• Communicate and escalate potential enhancements to internal and external processes
• Categorize documentation in accordance with PHI/HIPAA restrictions
• Serve as backup for the utilization associate

Utilization Management Clinical Coordinator

Customer Success Manager

• Lead and manage the Health Plan Client Success team
• Establish annual goals tied to retention, client satisfaction, growth, operational performance, and partner engagement
• Develop and implement Health Plan-specific client success processes, operating cadences, and business practices
• Represent Progyny in executive-level health plan meetings, business reviews, partner discussions, and industry events
• Articulate Progyny’s value to health plan executives, strategic partners, consultants, operational stakeholders, and internal leaders
• Translate financial, clinical, utilization, and member experience insights into renewal, reporting, and growth narratives
• Partner with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing on implementations, renewals, reporting, adoption, expansion, and issue resolution
• Resolve member, client, and partner escalations and develop corrective actions and communication plans
• Build and manage a scalable Health Plan staffing model and team structure
• Operationalize the Health Plan partnership approach, including relationship ownership, executive engagement, reporting standards, handoffs, service expectations, and success metrics
• Drive retention and growth by identifying expansion opportunities across populations, lines of business, geographies, products, services, and strategic use cases
• Guide, coach, and develop Client Success leaders and team members
• Build team infrastructure, playbooks, and operating cadences
• Create a culture of strategic client advocacy, business ownership, transparency, and continuous improvement

Senior Manager, Employer Growth – Lifecycle Marketing

Utilization Management Clinical Coordinator

Vice President, Client Success – Health Plan Market Leader