FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Member Care Specialist, Hindi
Progyny, Inc.. Provide exceptional support to members throughout fertility, menopause and family-forming journeys .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional interpersonal skills and emotional intelligence while providing tailored support in fertility, adoption, surrogacy, and menopause. Capable of managing multiple projects and deadlines in a fast-paced environment, with a commitment to serving diverse backgrounds.
Highest-signal resume keywords
Exceptional Interpersonal SkillsBackground In HealthcareFluent In English And HindiCustomer Care ExperienceAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Compassionate ApproachHigh Emotional IntelligenceProactive MindsetSolutions-OrientedExcellent Prioritization Abilities
Industry Keywords
FertilityMenopauseFamily-FormingAdoptionSurrogacyHealthcare PracticesLegislation ResearchTranslation And LocalizationConcierge-Level SupportKnowledge Database Management
About the role
Key responsibilities & impact- Provide exceptional support to members throughout fertility, menopause and family-forming journeys
- Onboard new members to the Progyny Global benefit
- Guide members on how to best utilise the service based on individual needs
- Deliver ongoing concierge-level support
- Conduct 1:1 video consultations on fertility, adoption, surrogacy, pregnancy and menopause topics
- Assist members in identifying the right fertility clinic or service provider
- Address member inquiries by researching and presenting tailored, high-quality solutions
- Research country-specific legislation and medical landscapes related to fertility and family-forming options
- Regularly update platform knowledge databases with current healthcare practices and legal frameworks
- Support translation and localization of benefits
Requirements
What you’ll need- Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing
- Compassionate approach, high emotional intelligence, and genuine passion for helping others through sensitive life stages
- Ability to quickly grasp new topics and continuously expand knowledge in fertility, adoption, surrogacy, menopause and pregnancy care
- Strong attention to detail and excellent prioritization abilities
- Capability to manage multiple projects and deadlines in a fast-paced environment
- Ability to work independently and as part of a team, with a proactive and solutions-oriented mindset
- Commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys
- Background in healthcare (e.g. fertility nurse, midwife, or related field) highly desirable
- Prior experience in a customer care role preferred
- Bachelor's degree or equivalent work experience
- Fluent in English and Hindi
- Fluency in Telugu and Tamil is a strong plus
Benefits
Comp & perks- Annual performance-based bonus
- Access to the Progyny Global platform + equivalent of €5,000 family-building benefit
- 1:1 online mental health sessions & wellness support via SpringHealth
- 8 weeks/year remote from anywhere
- Inclusive, mission-driven culture built on care, collaboration, and innovation