Vice President, Client Success – Health Plan Market Leader

Progyny, Inc.

. Lead and manage the Health Plan Client Success team .

Posted 9/17/2026full-timeNew York City • New York • United StatesSenior💰 $180,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in managing Health Plan Client Success teams, with a strong focus on retention, client satisfaction, and operational performance. Capable of translating complex data into actionable insights and fostering strategic partnerships within the healthcare industry.

Highest-signal resume keywords

10+ Years Leadership ExperienceHealth Plan Client Success ManagementPayer Stakeholder DynamicsRetention and Growth StrategiesExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Success ProcessesOperational Performance MetricsData Translation and ReportingKPI TrackingBusiness Practices Development

Soft Skills

Relationship BuildingExecutive PresenceLeadership SkillsCommunication SkillsProblem Solving

Industry Keywords

HealthcareEmployer BenefitsInsurancePayer-Facing TeamsStrategic Partnerships

About the role

Key responsibilities & impact

Lead and manage the Health Plan Client Success team
Establish annual goals tied to retention, client satisfaction, growth, operational performance, and partner engagement
Develop and implement Health Plan-specific client success processes, operating cadences, and business practices
Represent Progyny in executive-level health plan meetings, business reviews, partner discussions, and industry events
Articulate Progyny’s value to health plan executives, strategic partners, consultants, operational stakeholders, and internal leaders
Translate financial, clinical, utilization, and member experience insights into renewal, reporting, and growth narratives
Partner with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing on implementations, renewals, reporting, adoption, expansion, and issue resolution
Resolve member, client, and partner escalations and develop corrective actions and communication plans
Build and manage a scalable Health Plan staffing model and team structure
Operationalize the Health Plan partnership approach, including relationship ownership, executive engagement, reporting standards, handoffs, service expectations, and success metrics
Drive retention and growth by identifying expansion opportunities across populations, lines of business, geographies, products, services, and strategic use cases
Guide, coach, and develop Client Success leaders and team members
Build team infrastructure, playbooks, and operating cadences
Create a culture of strategic client advocacy, business ownership, transparency, and continuous improvement

Requirements

What you’ll need

10+ years of leadership experience within healthcare, employer benefits, or insurance industries
Experience building and managing a high-performing Health Plan client success, account management, strategic partnerships, or payer-facing team
Experience working with health plans, payers, strategic channel partners, healthcare benefits organizations, or similarly complex enterprise healthcare relationships
Strong understanding of payer stakeholder dynamics, including executive sponsors, account management, clinical, operations, product, compliance, reporting, and network-related teams
Ability to translate complex operational, clinical, financial, utilization, and member experience data into clear executive-level insights and recommendations
Strong commercial orientation with demonstrated success supporting retention, expansion, renewals, and strategic account growth
Excellent written and verbal communication skills, with ability to tailor messaging for varied stakeholders
Strong relationship-building, executive presence, and leadership skills
Ability to identify, build relationships with, and leverage internal and external resources to solve complex client and partner needs
Ability to operate under pressure, manage ambiguity, prioritize competing responsibilities, and drive decisions in a fast-paced market segment
Attention to detail and ability to implement performance management, KPI tracking, and accountability processes
Must be based in the United States
Must be authorized to work in the United States without sponsorship, now or in the future
No educational credential is explicitly required

Benefits

Comp & perks

Paid family and parental leave
Preconception, fertility and family building benefits, including egg freezing, IVF, and adoption support
Family and pet care fund
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs
Mentorship program
Company social events, including annual volunteer day and donation matching
Flex days
Onsite meals and snacks for employees reporting into the New York office