Resident Services Coordinator – Virtual Programming, Site Coverage

Project Access

. Deliver resident programs and services across assigned communities in alignment with Project Access program model, contracts, and core initiative areas .

Posted 9/16/2026full-timeSan Jose • California • United StatesMid-LevelSenior💰 $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community outreach and program delivery, with a strong focus on building relationships and engaging diverse populations. Proficient in managing virtual and in-person programs while utilizing technology to enhance resident participation and resource access.

Highest-signal resume keywords

Bilingual English/SpanishExperience in Multi-Family HousingVirtual Program DeliveryProject Management SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Community OutreachProgram CoordinationContent CreationData ManagementCultural CompetencyResource CoordinationEvent PlanningAnalytical ThinkingProblem-SolvingMultitasking

Soft Skills

Excellent Verbal CommunicationActive ListeningCreative ThinkingAdaptabilitySelf-Starter

Tools & Technologies

MS OfficeAdobe AcrobatCanvaSalesforceConcurContent Management SystemsMobile ApplicationsSocial Media PlatformsIOS DevicesAndroid Devices

Certifications & Qualifications

CPR CertificationFirst Aid CertificationValid Driver's License

Industry Keywords

Social ServicesCommunity BuildingYouth ProgramsDiverse PopulationsFamily Resource CentersCommunity PartnersService ProvidersFood DistributionEngagement StrategiesBackground Check

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Deliver resident programs and services across assigned communities in alignment with Project Access program model, contracts, and core initiative areas
Plan, coordinate, and facilitate in-person and virtual programs, workshops, and community-building activities for youth, families, adults, and seniors
Build resident relationships through in-person outreach, phone communication, and app-based communication
Encourage resident participation in the Project Access app, share resources, promote events, and support engagement with app features and services
Manage each site’s virtual presence through the content management system by posting announcements, events, newsletters, and community updates
Moderate app-based community activity to maintain a respectful, safe, and welcoming environment
Host and support virtual programming through the app and ensure it complements onsite programming
Provide residents with information, referrals, and connections to community resources and service providers
Develop and maintain relationships with property management, community partners, and service providers
Coordinate food distributions, resource deliveries, and other supportive service activities
Maintain program records, participation data, routine reports, and required documentation
Assist with newsletters, calendars, flyers, and other outreach materials
Monitor resident participation, engagement, and program outcomes for continuous improvement
Provide coverage at other Family and Senior Resource Centers during staff vacancies, PTO, or leaves of absence, including managing day-to-day site operations
Support health fairs, community events, special projects, outreach, and app engagement at other sites
Provide temporary support at sites needing additional help, including when no specific staffing gap exists
Use a personal vehicle to obtain program supplies and attend off-site meetings, trainings, and events

Requirements

What you’ll need

Bilingual English/Spanish required
Four years of experience in multi-family housing or related fields such as social services or community outreach; OR a Bachelor's Degree in Social Work, Human Services, or related field
Experience with youth programs serving diverse populations, demonstrating cultural competency and community awareness
Experience with virtual program delivery, webinars, content creation, or online community management strongly preferred
Proficient with MS Office (Excel, Word, Publisher, Teams) and Outlook
Basic proficiency with Adobe Acrobat, Canva, Salesforce, and Concur
Experience with mobile applications, content management systems, database management, community-based platforms, and social media platforms preferred
Skills using iOS and Android mobile devices, including cell phones and tablets
Strong project management skills with demonstrated ability to meet deadlines and handle simultaneous requests
Excellent verbal, written, phone-based customer service, and active listening skills
Creative and analytical thinking with strong problem-solving skills
Ability to self-start, multitask, and adapt between in-person and virtual service delivery
Valid driver's license, clean driving record, and current automobile insurance
CPR and First Aid certified, or certification obtained within 90 days of hire
Successful completion of background check
Ability to work occasional Saturdays and evenings and travel outside the immediate Bay Area to other Northern California locations as assigned

Benefits

Comp & perks

Health insurance
Dental insurance
Short-term disability insurance
Term life insurance
Employee Assistance Program (EAP)
Vision insurance available at 100% employee cost
Voluntary life insurance available at 100% employee cost
Pet insurance available at 100% employee cost
Supplemental benefits available at 100% employee cost
Safe Harbor 401(k) with 4% company match
Paid time off
14 paid holidays