Bilingual Customer Service Representative

Prollenium Medical Technologies Inc.

. Provide professional customer service and support to customers in both English and French by phone and email .

Posted 10/3/2026full-timeRichmond Hill • CanadaJuniorMid-Level💰 CA$48,000 - CA$58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing customer service and support in both English and French, with a strong focus on order processing, account management, and effective communication with healthcare professionals. Familiarity with CRM and ERP systems is essential for maintaining accurate customer records and resolving inquiries efficiently.

Highest-signal resume keywords

Fluency In English And FrenchCustomer Service Experience In HealthcareProficiency With Microsoft OfficeExperience With CRM Or ERP SystemsStrong Communication And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingAccount ManagementBillingPaymentsCustomer Inquiries HandlingMedical Licence VerificationRecord KeepingData EntryCustomer SupportProduct Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizationMultitaskingProblem-Solving

Tools & Technologies

CRM SystemsERP SystemsOrder Management SystemsMicrosoft Office

Certifications & Qualifications

High School DiplomaCollege Diploma Or Post-Secondary Education Preferred

Industry Keywords

HealthcareMedical DevicePharmaceuticalAestheticsRegulated Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide professional customer service and support to customers in both English and French by phone and email
Process orders, payments, refunds, returns, and customer account updates accurately and efficiently
Respond to inquiries related to orders, products, accounts, billing, and service matters
Set up new customer accounts and verify required information, including medical licences where applicable
Add customer records to the system and verify medical licences and required information for reporting
Coordinate with Sales, Shipping, Logistics, Finance, QA/QC, and other internal teams to resolve customer and order-related issues
Support Sales representatives with account information, order inquiries, and reports
Record and escalate customer complaints and adverse events to the appropriate Quality team
Maintain accurate and complete customer records within company systems
Develop a strong understanding of Prollenium's products and services
Report to the Customer Service Supervisor

Requirements

What you’ll need

2–3 years of customer service experience, preferably in healthcare, medical device, pharmaceutical, aesthetics, or another regulated environment
Fluency in English and French is required, with strong verbal and written communication skills in both languages
High School Diploma required
College Diploma or post-secondary education preferred
Experience handling customer inquiries, order processing, accounts, billing, and payments
Proficiency with Microsoft Office
Experience with CRM, ERP, or order management systems preferred
Comfortable communicating professionally with healthcare professionals, including physicians and clinic staff
Strong communication, organization, problem-solving, and multitasking skills
Shift availability from 11am–7pm, Monday to Friday

Benefits

Comp & perks

Competitive compensation
Benefits
Development opportunities
Hybrid work model with 1 day working from home per week