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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise network design and operations, with a strong focus on collaboration technologies such as Zoom and Microsoft Teams. Proficient in troubleshooting complex technical issues and maintaining documentation for network environments.
Highest-signal resume keywords
Enterprise Network DesignCollaboration Technology SupportPalo Alto Firewall AdministrationPython Automation ScriptingTechnical Documentation Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TCP/IPRouting and SwitchingDNSDHCPVLANsWireless NetworkingVPNQoSSD-WANCLI
Soft Skills
Effective CommunicationCollaborationMentoring
Tools & Technologies
ZoomMicrosoft TeamsPolyCisco SwitchingMerakiNetskopeAI ToolsVPNInternetLAN
Certifications & Qualifications
CCNACCNPPCNSEAVIXA CTS
Industry Keywords
Enterprise CollaborationNetwork ConnectivityGlobal ConnectivityIncident InvestigationTechnical Standards
Tech Stack
Tools & technologiesCloudDNSPythonSwitchingTCP/IP
About the role
Key responsibilities & impact- Design, standardize, and support enterprise collaboration environments across Zoom, Microsoft Teams, and Poly
- Support audio, video, room controls, one-touch join, scheduling, voice services, and underlying network connectivity
- Own conference room readiness and acceptance, validating audio, camera coverage, content sharing, meeting-join reliability, calendar integration, and as-built documentation
- Serve as a technical partner to office leaders, workplace teams, employees, and vendors for room technology, voice, and site connectivity
- Support high-visibility meetings and resolve complex technical issues
- Design, operate, secure, and troubleshoot enterprise LAN, WAN, Wi-Fi, internet, VPN, and SD-WAN environments
- Support Palo Alto, Cisco switching, Meraki, and Netskope technologies
- Design and support secure global connectivity, including locations such as China and Japan
- Investigate incidents through root cause and reduce recurring failures
- Maintain network diagrams, standards, runbooks, inventories, and as-built documentation
- Automate repeatable network and collaboration operations using Python, vendor CLIs, APIs, and AI tools
- Establish standards and mentor team members to ensure production changes are consistent, reviewable, and repeatable
Requirements
What you’ll need- 5+ years of enterprise network design and operations experience
- Experience with TCP/IP, routing and switching, DNS, DHCP, VLANs, wireless networking, VPNs, and QoS for real-time voice and video traffic
- Experience administering Palo Alto or equivalent enterprise firewall technologies
- Experience supporting Cisco switching, Meraki, and SD-WAN or comparable modern WAN technologies
- Experience supporting Zoom, Microsoft Teams, and Poly/Polycom room and voice environments from endpoint through network connectivity
- Experience taking conference rooms from technical design through acceptance testing, documentation, and production support
- Ability to work effectively with office employees, business leaders, workplace partners, technical teams, and external vendors
- Experience using CLI, APIs, scripting, or automation for repeatable infrastructure work, including Python, vendor APIs, AI tools, or comparable technologies
- Experience developing and maintaining technical standards, runbooks, diagrams, and as-built documentation
- Experience supporting planned maintenance and incidents across time zones
- Preferred: experience supporting international network environments, including higher-latency or regulated locations
- Preferred: experience with Netskope or another SASE platform in production
- Preferred: experience with Microsoft 365 room accounts, calendar integration, or conditional access
- Preferred: CCNA, CCNP, PCNSE, Zoom or Microsoft Teams voice/rooms certification, AVIXA CTS, or equivalent experience
- Preferred: experience with cloud networking, zero-trust architecture, or infrastructure-as-code
- Willingness and capability to leverage emerging technology, automation, and AI tools
- All job offers contingent upon successful completion of background verification
Benefits
Comp & perks- Healthcare, dental, and vision insurance for employees and eligible dependents
- 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation
- Generous PTO with a starting accrual of 22 days a year
- Paid holidays
- Volunteer time
- Wellness, financial, and work/lifestyle-specific benefits
- Bonus target and LTI (Long Term Incentives) as part of the compensation package
- Career advancement opportunities
- Leadership development
- Background verification contingent job offers
