Field Service Technician

ProMach

. Install, integrate, repair, and troubleshoot flexible machinery of complex design .

Posted 10/9/2026full-timeRemote • California • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, integrating, and troubleshooting complex flexible machinery while ensuring quality and operational specifications are met. Proficient in training customer personnel and providing technical support, with a strong focus on customer service and communication.

Highest-signal resume keywords

Flexible Machinery InstallationPLC ProgrammingCustomer TrainingTechnical SupportMechanical Principles Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Machinery RepairFlexible Packaging MachineryPLC/PC Systems FamiliarityTechnical Associate DegreeQuality InspectionCustomization of Machine ProgramsTroubleshootingTesting and Operating SpecificationsCustomer Technical SupportAftermarket Parts Assistance

Soft Skills

Good Communication SkillsInterpersonal SkillsCustomer Service Focus

Tools & Technologies

WindowsMS WordMS ExcelMS Outlook

Industry Keywords

Field ServiceTravel WillingnessOn-Call StatusFactory Floor Support

About the role

Key responsibilities & impact

Install, integrate, repair, and troubleshoot flexible machinery of complex design
Ensure inspection, testing, quality, and operating specifications are met
Direct or oversee customer personnel during machinery installations, integrations, and servicing
Customize machine programs on-site to meet customer needs
Maintain occasional 24-hour on-call status
Provide customer technical telephone support
Provide factory floor support when not traveling for field service
Train customers on machinery operation and service
Assist customers with aftermarket parts needs in the field

Requirements

What you’ll need

Knowledge of mechanical principles
Willingness to travel extensively within the US and internationally from time to time
Good communication and interpersonal skills
Strong customer service focus
Familiarity with PLC/PC systems helpful
Proficiency in Windows and MS software (Word, Excel, Outlook)
Ability to train customer personnel on equipment
Experience in flexible packaging material machinery preferred
Minimum of 1 year experience in machinery repair
PLC programming experience preferred
Technical Associate degree or equivalent combination of education and experience
Willingness to travel a minimum of 75%
Must be eligible to work in the United States

Benefits

Comp & perks

Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
Benefits eligibility on the first day of employment
Growth opportunities
Open, communicative environment fostering individual initiative
Reasonable accommodation for individuals with disabilities