HIM Call Center Representative

ProMedica

. Serve as the ambassador and voice for ProMedica’s HIM department and myChart support .

Posted 9/30/2026part-timeRemote • Michigan • United StatesJuniorMid-Level💰 $31,200 - $55,744 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Health Information Management and patient support, with a focus on effective communication and record-keeping. Proficient in utilizing EMR systems and managing patient accounts while ensuring compliance with health information standards.

Highest-signal resume keywords

Health Information ManagementPatient SupportEMR ExperienceRecord KeepingRHIT Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Information ManagementRecord KeepingPayment ProcessingMedical Records CommunicationPatient Account Management

Soft Skills

Positive CommunicationCustomer Service

Tools & Technologies

EpicMyChart

Certifications & Qualifications

RHIT

Industry Keywords

Health Information ManagementClinical OfficeHospital Business OfficeCAHIIM-Approved Program

About the role

Key responsibilities & impact

Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
Provide a positive first impression to patients
Communicate the process of obtaining medical records
Help myChart users with questions about the app
Keep records of all requests
Accept and post payments for release of information on patient accounts

Requirements

What you’ll need

High School diploma or equivalent
2 years' experience in health information management, physician office, clinical or hospital business office, or applicable college education
Must reside in an eligible U.S. state; employment is unavailable to residents of California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, or U.S. territories
Associate degree in Health Information management or related field (preferred)
Current student enrolled in a CAHIIM-approved program (preferred)
Previous experience with Epic and/or EMR (preferred)
RHIT (preferred)

Benefits

Comp & perks

401k retirement plan (no company match for per diem status)
Employee assistance program
Employee discounts
Flexible benefits
Compensation and programs supporting family, finances, and personal well-being