ProMedica

Call Center Representative

• Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
• Provide a positive first impression to patients
• Communicate the process of obtaining medical records
• Help myChart users with questions about the app
• Keep a record of all requests
• Accept and post payments related to release of information for patient accounts

HIM Call Center Representative

Analyst

• Review payer authorization guidelines
• Assign coding for professional services
• Create pre-service price estimates
• Inform patients of potential out-of-pocket financial responsibilities
• Ensure patients receive needed medical services while following insurance policies and regulations

Pre Certification Analyst

• Review payer authorization guidelines
• Assign coding for professional services
• Create pre-service price estimates
• Inform patients of potential out-of-pocket financial responsibilities
• Help ensure patients receive needed medical services while following insurance policies and regulations

• Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
• Provide a positive first impression to patients
• Communicate the process of obtaining medical records
• Help myChart users with questions about the app
• Keep records of all requests
• Accept and post payments for release of information on patient accounts

General

• Provide professional expertise as part of the patient care team
• Lead an integrated team of nursing team members in collaboration with healthcare providers
• Deliver patient- and family-centered care based on preferences, values, and needs
• Provide patient and family education from point of entry through discharge
• Coordinate and navigate care transitions with patients, families, and healthcare teams
• Evaluate patient responses and intervene to optimize outcomes
• Develop, implement, and continually evaluate individualized nursing care plans
• Analyze and prioritize patient problems using critical thinking
• Administer medications and execute authorized treatment regimens
• Participate in quality improvement, evidence-based practice projects, or research
• Document patient status, interventions, responses, and outcomes in the electronic health record
• Coordinate patient care plans and communicate with healthcare teams
• Delegate and supervise ancillary and support personnel
• Participate in healthcare teams and system-level practices
• Plan, organize, and deliver care within the work unit
• Round with providers and perform bedside reports/hand-offs
• Ensure meaningful hourly rounding
• Escalate safety, quality, and clinical concerns through the appropriate chain of command
• Perform other duties as assigned

RN – Radiation Oncology

• Provide respiratory care for patients with severe respiratory conditions in general, clinical, emergency, and/or diagnostic care areas
• Help create patient care plans and evaluate goals
• Maintain communication with appropriate members of patients’ health care teams
• Assist with clinical instruction for respiratory care, nursing, and medical students and residents
• Help orient new staff
• Contribute to the growth and development of team members

Respiratory Care Practitioner

• Participate in planning, designing, developing, training, implementing, communicating, supporting, and evaluating existing or new functionality related to assigned applications
• Serve as a mentor for IT staff
• Help and review IT staff work as needed
• Support Epic pharmacy applications and healthcare operations

IT Pharmacist Analyst

• Design, implement, maintain, and support assigned Epic software applications
• Work with operational teams across ProMedica
• Mentor less experienced IT EMR staff
• Plan implementation and upgrades for clinical systems
• Ensure adequate testing, quality assurance, and documentation of changes
• Train IT employees
• Advise end-users on operating their information systems
• Support the training team by keeping trainers informed of new functions and system changes

IT Analyst

• Participate in planning, designing, developing, training, implementing, communicating, supporting, and evaluating functionality related to assigned applications
• Serve as a mentor for IT staff
• Help and review IT staff work as needed
• Support existing and new functionality for assigned applications

Security Engineer

• Ensure a safe and healthy environment for patients, staff, volunteers and visitors at ProMedica
• Organize and coordinate Security operations at various ProMedica campuses
• Plan and maintain a protective and preventive security system
• Coordinate visitor control and access procedures
• Develop and present the employee safety session at new employee general orientation

Director of Security

Therapist

• Plan and provide treatment to meet patients’ rehabilitation goals
• Develop and implement physical therapy plans and establish plans of care
• Advocate for, communicate with, and educate patients of all ages
• Address patients’ physical, emotional, and sociopsychological needs with competence, awareness, and sensitivity
• Mentor PTAs, students, and volunteers
• Provide care primarily in an outpatient setting with some inpatient care

Physical Therapist

Administrative Assistant

• Lead daily operations for the physician practice
• Supervise, direct, and oversee staff productivity and efficiency
• Follow organizational policies and procedures
• Monitor and maintain operational expenses
• Prepare purchase orders
• Maintain supplies and inventory
• Schedule office staff
• Monitor and approve overtime and ETO
• Approve payroll hours

Office Manager

Patient Care

• Assist the patient care team with exams, procedures, obtaining patient data, and other direct patient care processes
• Ensure supplies and equipment are adequately stocked and functioning properly
• Schedule procedures
• Coordinate admission, discharge, and transfer processes
• Answer phones, take messages, and direct calls
• Pick up and deliver specimens, documents, and other items
• Float to Flower Hickman Cancer Center, Toledo Hospital Cancer Center, Bay Park Cancer Center, and Perrysburg Levis Commons Cancer Center as needed
• Support planned and unplanned staffing needs across metro cancer centers

Patient Care Technician – Medical Oncology – Float

• Provide patient-centered care with sensitivity and respect for diversity
• Coordinate patients’ plans of care
• Communicate with patients, families, and the healthcare team
• Assess patients and formulate nursing diagnoses
• Plan, implement, and evaluate care plans
• Collaborate with nurses and support staff to achieve patient care goals
• Float to all four metro cancer centers to cover staffing needs
• Work to improve patient care, the work environment, and patient and staff satisfaction

RN – Medical Oncology – Float

Advanced Practice Provider

• Provide care to companies in the service area
• Service the health needs of ProMedica employees
• Provide outpatient/ambulatory services
• Diagnose and treat illnesses
• Manage chronic conditions and long-term disease management
• Promote health and wellness
• See approximately 12–15 patients per day
• Work Monday through Friday, 8:00 a.m.–4:30 p.m.
• Provide coverage across Monroe, Toledo, and Fremont
• Join a team of two physicians and five advanced practice providers

HIM Call Center Representative

Pre Certification Analyst

Pre Certification Analyst

HIM Call Center Representative

RN – Radiation Oncology

Respiratory Care Practitioner

IT Pharmacist Analyst

IT Analyst

IT Pharmacist Analyst

Director of Security

Physical Therapist

Office Manager

Patient Care Technician – Medical Oncology – Float

RN – Medical Oncology – Float

Advanced Practice Provider – OccuHealth