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ProMedica

Manager, Voice Operations

ProMedica

. Supervise and train PBX operators in their respective areas .

Posted 10/16/2026full-timeToledo • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supervising and training PBX operators while ensuring effective voice operations in a hospital environment. Proficient in employee scheduling, performance management, and coordinating equipment repairs.

Highest-signal resume keywords
Supervisory ExperiencePBX Operations ManagementEmployee TrainingPerformance ImprovementHospital Setting Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Employee SchedulingPerformance ManagementTelephone Equipment Repair CoordinationPBX OperationStaff Hiring
Soft Skills
LeadershipCommunicationTeam Management
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Hospital OperationsVoice OperationsPBX Systems

About the role

Key responsibilities & impact
  • Supervise and train PBX operators in their respective areas
  • Work with hospital leadership to ensure voice operations processes and responses meet expectations
  • Schedule employees
  • Hire employees
  • Manage employee performance improvement
  • Coordinate requests for telephone equipment repairs
  • Replace broken phones in patient rooms as needed

Requirements

What you’ll need
  • Bachelor’s degree or equivalent work experience
  • 2 years operator/office experience, preferably in a hospital setting
  • 2 years supervisory experience

Benefits

Comp & perks
  • Flexible benefits, including compensation and programs supporting family, finances, and personal well-being
  • Equal Opportunity Employer/Drug-Free Workplace