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Customer Support Representative
Prometeo Talent. Answer inbound customer calls in a professional, courteous, and timely manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving issues efficiently and effectively. Proficient in using CRM systems and SaaS platforms while maintaining high performance metrics in a remote work environment.
Highest-signal resume keywords
Customer Service ExperienceProficiency In Microsoft ExcelFluency In EnglishExperience With CRM PlatformsCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Issue ResolutionPerformance Metrics ManagementProcess Improvement IdentificationDocument Upload ManagementAccount SetupBilling Inquiry ResolutionSaaS Platform NavigationCRM System LoggingCall Volume ManagementFirst-Call Resolution
Soft Skills
Professional CommunicationOwnershipCritical ThinkingProblem SolvingFollow-Up
Tools & Technologies
GoHighLevelHubSpotCRM ToolsSpreadsheetsVideo Call Software
Industry Keywords
Call Center EnvironmentInbound Customer CallsCustomer Satisfaction ScoresRemote WorkOperational Improvements
About the role
Key responsibilities & impact- Answer inbound customer calls in a professional, courteous, and timely manner
- Resolve questions related to permit status, document uploads, account setup, and billing
- Use critical thinking to determine the best resolution when situations fall outside existing processes
- Take ownership of customer issues through resolution, escalating when necessary
- Follow up with customers via phone or email to confirm issues are resolved
- Log all interactions accurately in the CRM system
- Maintain a thorough working knowledge of the platform and permitting workflows
- Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work
- Meet or exceed performance metrics including call volume, first-call resolution, and customer satisfaction scores
- Identify recurring issues, inefficiencies, and improvement opportunities
- Communicate insights and suggestions to product and operations teams
Requirements
What you’ll need- Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English
- Full fluency in English, both spoken and written
- Proficiency in Microsoft Excel and confidence working with spreadsheets
- Reliable high-speed internet connection suitable for full-time remote work and video calls
- Reliable laptop capable of running multiple browser-based applications at once; desktop computers are not accepted
- Working webcam for meetings and training
- Quiet, professional, and distraction-free home workspace
- Previous experience with GoHighLevel, HubSpot, or similar CRM platforms preferred
- Experience identifying process improvements or contributing to operational improvements in a previous role preferred
Benefits
Comp & perks- Competitive full-time compensation based on experience
- Fully remote role with flexible scheduling options
- Structured onboarding and ongoing product training
- A supportive team culture where ideas and initiative are encouraged
- Clear opportunities for growth within the company