Account Director

Prometric

. Manage all aspects of operational, technical, and financial performance for strategic accounts .

Posted 9/29/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities with a focus on client relationship development, revenue growth, and strategic planning. Proficient in utilizing project management tools and financial acumen to drive operational and technical performance.

Highest-signal resume keywords

Account ManagementClient Relationship DevelopmentProject Management ToolsFinancial AcumenSalesforce.com

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject ManagementBudgetingForecastingAnalytical SkillsTesting SoftwareAssessment SolutionsContract NegotiationService Level ComplianceRevenue Growth

Soft Skills

Organizational SkillsCommunication SkillsPresentation SkillsTeam LeadershipMotivation

Tools & Technologies

Salesforce.comMicrosoft ProjectExcelVisio

Industry Keywords

Strategic AccountsClient ServicesOperational PerformanceTechnical SolutionsService Delivery

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage all aspects of operational, technical, and financial performance for strategic accounts
Ensure delivery of contracted services and attainment and communication of service level compliance
Manage and grow client relationships to drive expansion and renewals across assigned solution areas
Realize revenue and margin targets and maximize sales opportunities by connecting client needs with Prometric offerings and solutions
Develop business partner relationships with existing clients and interact with multiple internal and external contacts
Develop relationships vertically and horizontally from the main point of contact
Engage Prometric resources and leadership for account development and opportunity progression
Lead contract and pricing negotiations
Develop and execute strategic account plans
Manage account profitability to drive revenue growth
Maintain extensive account knowledge, including client business performance, future plans, competitor relationships, and additional vendors
Collaborate with Technology, Test Development, Customer Success, Marketing, and other internal resources
Minimize churn and maximize retention in assigned accounts
Use Prometric’s sales tools, including Salesforce.com, to manage accounts, opportunities, pipelines, and forecasts
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree (BA or BS) from a four year college or university or equivalent experience
3-5 years of professional experience in account management / client services with a proven track record of managing complex solutions
Excellent organizational skills, with emphasis on project management, time management and analytical skills
Demonstrated success using project management tools and methods (e.g., Microsoft Project, Excel, Visio), work breakdown structures, and issues management to direct technology-driven projects
Superior oral and written communication skills with the ability to succinctly articulate business progress, issues, challenges and resolutions
Experience with testing, assessment and certification software and solutions would be viewed as a distinct advantage for candidacy
Strong financial acumen, with experience budgeting and forecasting to manage monthly and annual sales performance
Excellent presentation skills and ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner
Highly motivated, organized, able to travel, work independently, and possess strong team leadership skills
Technical or product-oriented program experience preferred
Must have diverse knowledge of and experience in the development and operational aspects of products with a demonstrated ability to learn new industries and service