Prometric

Manager

• Lead, coach, and mentor Assessment Development Specialists
• Oversee recruitment, onboarding, training, and performance management activities
• Establish performance expectations and provide feedback, coaching, and development opportunities
• Assign, prioritize, and monitor work to ensure timely delivery of assessment development services
• Monitor team workload and capacity, balancing resources to meet project and client needs
• Foster a collaborative, accountable, and inclusive team environment
• Support employee development, knowledge sharing, and succession planning
• Promote consistent application of assessment development standards, processes, and best practices
• Oversee blueprint development, item development and review, item banking, form assembly, test maintenance, and related assessment development processes
• Serve as a primary assessment development contact for assigned clients and programs
• Ensure assessments align with specifications, psychometric requirements, industry standards, and client expectations
• Establish and monitor quality control measures for consistency, accuracy, validity, and fairness of assessment content
• Support development, implementation, and improvement of assessment development processes and procedures
• Collaborate with psychometrics, publishing, PMO, account management, and other stakeholders
• Facilitate or support assessment development workshops, including item writing, item review, and form review meetings
• Communicate project status, risks, resource needs, and assessment development updates to leadership and stakeholders
• Support accreditation, compliance, and audit activities related to assessment programs

Assessment Development Manager

Account Executive

• Manage all aspects of operational, technical, and financial performance for strategic accounts
• Ensure delivery of contracted services and attainment and communication of service level compliance
• Manage and grow client relationships to drive expansion and renewals across assigned solution areas
• Realize revenue and margin targets and maximize sales opportunities by connecting client needs with Prometric offerings and solutions
• Develop business partner relationships with existing clients and interact with multiple internal and external contacts
• Develop relationships vertically and horizontally from the main point of contact
• Engage Prometric resources and leadership for account development and opportunity progression
• Lead contract and pricing negotiations
• Develop and execute strategic account plans
• Manage account profitability to drive revenue growth
• Maintain extensive account knowledge, including client business performance, future plans, competitor relationships, and additional vendors
• Collaborate with Technology, Test Development, Customer Success, Marketing, and other internal resources
• Minimize churn and maximize retention in assigned accounts
• Use Prometric’s sales tools, including Salesforce.com, to manage accounts, opportunities, pipelines, and forecasts
• Perform other duties as assigned

Account Director

Business Development Rep

• Identify, pursue, and close new business opportunities across Prometric's target markets and industry verticals
• Lead complex sales engagements from prospecting through contract execution, including competitive pursuits, executive presentations, and commercial negotiations
• Understand customer strategies, challenges, and business objectives to position assessment and credentialing solutions
• Build and maintain relationships with senior decision-makers, influencers, and strategic partners
• Collaborate with Product, Operations, Technology, Finance, Legal, and Executive Leadership to develop customer-centric solutions and winning proposals
• Execute consultative sales strategies aligned with customer needs and Prometric's assessment, testing, and credentialing capabilities
• Build, manage, and maintain the sales pipeline while delivering accurate forecasts and revenue projections
• Represent Prometric at industry conferences, trade shows, and customer engagements
• Monitor industry trends, market dynamics, and competitor activity to identify opportunities and inform commercial strategy
• Use Salesforce and other sales tools to manage opportunities, customer engagement, and pipeline performance
• Lead commercial discussions and contract negotiations
• Navigate complex buying cycles, differentiate Prometric's value proposition, and advance opportunities through the sales process
• Achieve or exceed annual bookings, revenue targets, and pipeline objectives while maintaining customer satisfaction

Business Development Manager

Billing Specialist

• Analyze billing details and issue accurate client invoices
• Comprehend complex contracts and supporting agreements, identify pertinent terms, and implement them
• Review invoices to ensure billing accuracy
• Communicate with clients, Client Success Manager, and other departments to resolve issues and provide clarifications
• Verify that services have been delivered and contract terms met
• Analyze billing procedures and identify improvement opportunities
• Prepare reports and meet billing deadlines
• Maintain updated accounts receivable records
• Ensure clients' billing accounts are set up correctly according to requirements
• Perform ad hoc reporting
• Compile and support internal and external auditors' information and documentation requests

Assessment Development Manager

Account Director

Business Development Manager

Billing Analyst