Comfort Analyst

Prominence Advisors

. Lead a structured current-state assessment of Epic Dorothy and Epic Comfort, including review of build and workflow documentation, policies and procedures, open tickets and enhancement requests, operational KPIs, and known pain points .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Epic Dorothy and Epic Comfort applications, focusing on current-state assessments, gap analyses, and optimization strategies within home health and hospice operations. Proven ability to facilitate stakeholder engagement and deliver actionable recommendations to enhance clinical and operational workflows.

Highest-signal resume keywords

Epic Dorothy Application SupportEpic Comfort Application SupportCurrent-State Assessment LeadershipHome Health And Hospice Operations KnowledgeEpic Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Foundation System DesignGap AnalysisWorkflow OptimizationRegulatory Compliance KnowledgeEpic IntegrationsRemediation Scope DefinitionEpic Reporting ToolsClinical DocumentationOperational KPI EvaluationStakeholder Interview Facilitation

Soft Skills

Strong Communication SkillsIndependent Work CapabilityExecutive-Level Presentation Skills

Tools & Technologies

Epic Reporting WorkbenchEpic RadarEpic SlicerDicerInfor

Certifications & Qualifications

Epic Certification

Industry Keywords

Home HealthHospiceCMS Conditions Of ParticipationOASISPDGMHOPEHospice Benefit Periods

About the role

Key responsibilities & impact

Lead a structured current-state assessment of Epic Dorothy and Epic Comfort, including review of build and workflow documentation, policies and procedures, open tickets and enhancement requests, operational KPIs, and known pain points
Facilitate virtual stakeholder interviews with home health and hospice leadership, intake, scheduling, field clinicians, the hospice interdisciplinary team (IDT), revenue cycle, and IS application teams
Conduct screen-share workflow walkthroughs with frontline users to understand how the applications are used in practice
Review system build against Epic Foundation System design, identifying licensed but unused functionality and Epic release adoption gaps
Document handoff points and workflow impacts between Epic and adjacent third-party systems, such as workforce and time and attendance platforms
Catalog gaps by workflow area and score each by operational, financial, clinician experience, and compliance impact and effort to resolve
Lead validation working sessions with client project leadership and key stakeholders to confirm findings
Build a prioritized next-steps action list organized into quick wins, near-term (~90-day), and longer-term strategic items, with a suggested owner for each
Help define follow-on remediation options and scope to inform future phases of work
Prepare and deliver an executive readout with clear, actionable recommendations for clinical, operational, and IS leaders
Work on upcoming client engagements contingent on project availability and client demand

Requirements

What you’ll need

5+ years of hands-on experience with Epic Dorothy (Home Health) and Epic Comfort (Hospice), including build, implementation, optimization, or application support
Current Epic certification or proficiency in Dorothy and/or Comfort
Deep working knowledge of Epic Foundation System design and Epic-recommended workflows for home health and hospice
Demonstrated experience leading current-state assessments, gap analyses, or optimization reviews of Epic applications
Strong understanding of end-to-end home health and hospice operations, including referral and intake, scheduling, field clinician documentation, plan of care, hospice IDT, and billing
Experience facilitating stakeholder interviews and workflow walkthroughs with clinical, operational, revenue cycle, and IS audiences
Ability to evaluate findings by impact and effort and turn them into a clear, prioritized roadmap
Strong communication skills with the ability to develop and deliver executive-level presentations to non-technical audiences
Proven ability to work independently and deliver results in a fully remote consulting environment
Prior consulting experience delivering Epic assessments or optimization engagements across multiple health systems
Knowledge of home health and hospice regulatory and compliance requirements, such as CMS Conditions of Participation, OASIS, PDGM, HOPE, and hospice benefit periods
Familiarity with home health and hospice revenue cycle workflows in Epic, including billing and claims
Experience with Epic integrations and handoffs to third-party workforce management or time and attendance systems (e.g., Infor)
Knowledge of recent Epic releases and new Dorothy and Comfort functionality, with experience driving release adoption
Experience defining remediation scope, estimates, or phased roadmaps to support follow-on project planning
Familiarity with Epic reporting tools (Reporting Workbench, Radar, SlicerDicer) to identify reporting gaps
Clinical background (e.g., RN, PT, OT, SLP, or MSW) in a home health or hospice setting
Must be legally authorized to work in the United States without sponsorship

Benefits

Comp & perks

Competitive Salaried and Hybrid Compensation Plans
Health Care Plan (Medical, HSAs, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Dependent & Health Savings Accounts
Short Term & Long Term Disability
Paid Time Off (Vacation/Sick & Public Holidays)
Training & Development Fund
Work From Home
Charitable Giving to Causes You Believe In