Deployment Strategist

Promise

. Partner with Forward Deployed Engineers to design and deliver systems integrated into customer workflows .

Posted 9/21/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $150,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on implementation, upsell opportunities, and driving measurable outcomes. Proficient in analyzing customer operations and collaborating cross-functionally to deliver scalable solutions.

Highest-signal resume keywords

Customer Success ManagementConsulting ExperienceData AnalysisCross-Functional CollaborationGovernment Technology (GovTech) Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationData AnalysisFinancial ModelingSuccess MetricsUpsell IdentificationRenewal StrategyExpansion Strategy

Soft Skills

Builder's MindsetFlexibilityGritRelationship Building

Industry Keywords

Customer ExperienceOperational InsightsField WorkGovernment PartnershipsUtility Partnerships

About the role

Key responsibilities & impact

Partner with Forward Deployed Engineers to design and deliver systems integrated into customer workflows
Own customer success from implementation through renewal, expansion, and long-term value creation
Analyze customer operations, data, and challenges to understand their business deeply
Ensure high-quality, substantive customer experiences
Create action plans to increase adoption, revenue, and efficiency
Surface field insights to influence product direction and future investments
Build relationships from line staff to senior executives
Spend approximately 40% of the time onsite with customers
Collaborate with government and utility partners to translate operational insights into scalable solutions

Requirements

What you’ll need

3+ years of experience in consulting, strategy, implementation, or customer success, ideally in govtech
Experience driving measurable outcomes
Builder’s mindset and ability to thrive in ambiguity
Ability to understand customer operations, data, and challenges deeply
Fluency in data, financial models, and success metrics
Ability to identify upsell, renewal, and expansion opportunities
Cross-functional collaboration with engineers, product managers, and designers
Flexibility and grit for customer-facing field work
Must be a U.S. citizen or permanent resident (Green Card holder)
Must reside in the United States
Must be able to work in person at the Promise office at least four times per week

Benefits

Comp & perks

100% paid health coverage
Flexible-time-off and sick leave
Lunch, snacks, and coffee provided in office
Company retreats
Opportunities to travel and see the impact of your work directly
Hybrid work with flexibility based on individual needs
Equity