Promise

Strategist

• Partner with Forward Deployed Engineers to design and deliver systems integrated into customer workflows
• Own customer success from implementation through renewal, expansion, and long-term value creation
• Analyze customer operations, data, and challenges to understand their business deeply
• Ensure high-quality, substantive customer experiences
• Create action plans to increase adoption, revenue, and efficiency
• Surface field insights to influence product direction and future investments
• Build relationships from line staff to senior executives
• Spend approximately 40% of the time onsite with customers
• Collaborate with government and utility partners to translate operational insights into scalable solutions

Deployment Strategist