EDI Analyst I, B2B SaaS

Prompt Therapy Solutions Inc

. Assist clients, often directly engaging with business owners, through chat/email support for 837/835-related matters .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Healthcare EDI/ERA processes, including X12 message formats and enrollment procedures, while effectively communicating complex information to clients. Proven ability to troubleshoot issues and improve operational efficiencies in a B2B SaaS environment.

Highest-signal resume keywords

Healthcare EDI/ERA EnrollmentX12 Message FormatsTroubleshooting Clearinghouse RejectionsZendesk Customer Support SoftwareAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

X12 Message FormatsEDI/ERA Enrollment ProcessTroubleshooting SkillsAnalytical SkillsUnderstanding of NPI/TIN BillingKnowledge of EDI RulesExperience with Healthcare Data/SystemsExperience in Medical Billing OperationsUnderstanding of Segments and Looping/Grouping StructuresExperience with e-Clinical Systems

Soft Skills

Clear CommunicationOrganizational SkillsSelf-MotivatedAbility to MultitaskProblem-Solving Initiative

Tools & Technologies

ZendeskEMRRTMHEPCRMHIEs

Industry Keywords

RCMClearinghouseB2B SaaSClinical DevelopmentMedical Billing Operations

About the role

Key responsibilities & impact

Assist clients, often directly engaging with business owners, through chat/email support for 837/835-related matters
Develop and maintain a deep understanding of RCM/Clearinghouse capabilities
Respond to incoming customer inquiries through the single-channel support system
Work independently with rehab therapy business owners and billing teams to meet unique client needs
Resolve support ticket inquiries, including clearinghouse rejections, EDI Rules, and ERA/EDI application help
Identify opportunities to improve the enrollment process and EDI/ERA support
Understand customer-specific needs, including NPI/TIN billing combinations, payer mix, and unique billing rules
Ensure the ERA/EDI enrollment process follows the onboarding schedule
Provide enrollment paperwork and support when requested
Monitor accounts for enrollment-related rejections or issues throughout implementation
Devise innovative strategies to improve EDI/ERA processes and customer satisfaction

Requirements

What you’ll need

Working knowledge of X12 message formats (837P, 837I, 835, 276, 277)
Detailed understanding of segments and looping/grouping structures
Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities
Experience as EDI Analyst, troubleshooting clearinghouse/payer related rejections
Clear and effective communicator with excellent verbal and written skills, capable of explaining complex EDI/ERA processes in an understandable manner during calls with business owners
Demonstrated extreme attention to detail and organizational skills
Ability to meet deadlines with a strong sense of urgency
Excellent troubleshooting and analytical skills
Self-motivated with the ability to multitask and work independently as well as in a team setting
Proven ability to work autonomously, taking initiative to identify and solve problems before they impact our clients
Prior startup and/or B2B SaaS technology organization experience
Experience in any function of clinical development or medical billing operations
Experience with Zendesk or similar customer support software
Experience with healthcare data/systems, ideally clinical/operational clinical trial data/systems
Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc.)
Must be legally authorized to work in the US
Must be physically located in the US

Benefits

Comp & perks

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower