Prompt Therapy Solutions Inc

Manager

• Develop and maintain deep knowledge of the product’s billing offerings
• Respond to customer inquiries through the single-channel support system
• Provide ongoing customer support through the help desk platform
• Develop and update internal and external knowledge bases
• Promote customer satisfaction and loyalty by resolving inquiries and exceeding expectations
• Establish processes and workflows to improve support-team efficiency
• Identify opportunities to improve product and service features
• Assist in prioritizing billing tickets by quantifying needs, features, and value points
• Share user feedback with Product and help translate it into valuable features
• Support Enterprise Billing Success Managers during client calls
• Track and follow up on product bugs and enhancements
• Assist with ticket triage and document new tickets

Billing Experience Manager – B2B SaaS

Analyst

• Assist clients, often directly engaging with business owners, through chat/email support for 837/835-related matters
• Develop and maintain a deep understanding of RCM/Clearinghouse capabilities
• Respond to incoming customer inquiries through the single-channel support system
• Work independently with rehab therapy business owners and billing teams to meet unique client needs
• Resolve support ticket inquiries, including clearinghouse rejections, EDI Rules, and ERA/EDI application help
• Identify opportunities to improve the enrollment process and EDI/ERA support
• Understand customer-specific needs, including NPI/TIN billing combinations, payer mix, and unique billing rules
• Ensure the ERA/EDI enrollment process follows the onboarding schedule
• Provide enrollment paperwork and support when requested
• Monitor accounts for enrollment-related rejections or issues throughout implementation
• Devise innovative strategies to improve EDI/ERA processes and customer satisfaction

EDI Analyst I, B2B SaaS

Account Executive

• Perform sales conversations for inbound demo and meeting requests from prospects interested in Prompt’s RCM services
• Perform daily outbound efforts to attract new RCM customers and drive awareness of Prompt’s offerings
• Build and maintain relationships with outpatient therapy practices
• Understand client needs and demonstrate how Prompt’s RCM solutions streamline financial operations
• Guide prospects through the benefits of Prompt’s RCM services and tailor solutions to each practice
• Identify and develop new business opportunities
• Manage a robust sales pipeline of outpatient therapy practices
• Collaborate with customer success, sales, and marketing teams to ensure seamless onboarding and delivery of RCM services
• Stay current on outpatient therapy and RCM trends and provide insights and recommendations to potential clients
• Position Prompt as a thought leader in outpatient therapy RCM

Revenue Cycle Management, Account Executive

IT Support

• Provide responsive technical support to employees through tickets, chat, and other support channels
• Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues
• Support macOS and Windows devices
• Provision, configure, troubleshoot, recover, and refresh employee laptops and other IT equipment
• Support employee onboarding and offboarding, including device and account tasks
• Assist with Google Workspace, Microsoft 365, Slack, Zoom, and other SaaS platforms
• Maintain accurate IT asset and device records
• Own support requests from initial troubleshooting through resolution or escalation
• Document solutions and contribute to the internal knowledge base
• Identify recurring issues and improve support processes
• Collaborate with Systems Administrators on infrastructure, networking, identity, or systems issues
• Follow IT and security procedures when handling accounts, devices, and company information
• Progress toward independently handling helpdesk requests, device provisioning, hardware workflows, documentation, and routine support coverage

IT Helpdesk Technician – B2B SaaS

Customer Success Manager

• Provide customer support through the email support channel during early morning coverage and the additional scheduled work block
• Handle incoming tickets, investigate reported issues, identify trends, and collaborate with Engineering to log, prioritize, and communicate issues
• Support clinics as they begin their day and help ensure smooth software experiences
• Act as the bridge between customer experience and product stability
• Help clinics navigate questions and resolve issues, including issues following product releases
• Develop and maintain deep product knowledge to respond to customer inquiries
• Work primarily within the clinical platform while maintaining working knowledge of billing modules
• Troubleshoot software issues, gather replication steps, and write actionable engineering tickets
• Collaborate with Engineering to prioritize and monitor resolutions
• Identify and escalate urgent issues affecting production environments or multiple customers
• Contribute to internal process improvements and knowledge base updates
• Promote customer satisfaction, understand customer needs, deliver value, and identify product and service improvement opportunities
• Take on additional tasks as needed and contribute to broader team goals
• Collaborate with the CX team to ensure clear handoffs and continuity on customer issues and follow-ups

Client Experience Manager – Early Morning, Flexible Schedule, Full-Time, B2B SaaS

Performance Marketing

• Own Prompt's net new demand funnel from first awareness through qualified, sales-accepted demos and deal creation
• Bring cold prospects into the funnel through campaigns and activities
• Own nurture programs across funnel buckets and support BDR outreach with context, messaging, offers, and timing
• Analyze demo quality by source, channel, and segment and feed insights back to demand-generating teams
• Build differentiated plays for SMB, mid-market, and strategic enterprise buyers
• Identify and resolve funnel-stage stalls involving offers, routing, timing, or messaging
• Own net new demand strategy and quarterly planning and communicate plans to leadership
• Lead and develop a team of two and grow the team as the engine scales
• Coordinate demand-generation work across Marketing Operations, BDR, Content, Events, and the paid media agency
• Own HubSpot reporting, dashboards, lifecycle stages, properties, and campaign reporting
• Integrate data from HubSpot, paid platforms, the website, BI reporting, and event lists; use AI to extract insights and automate workflows
• Forecast demos across paid, events, partnerships, webinars, and LLM-driven search and align with BDR outbound
• Track CAC, cost per demo, arrival rate, and demo-to-opportunity conversion to guide weekly decisions
• Test new channels, offers, partnerships, comparison campaigns, and other demand-generation ideas
• Improve Prompt's visibility in LLM-driven search
• Own post-booking demo confirmation, reminders, scheduling, handoffs, and rebooking to improve arrival rates
• Partner with BDR and sales teams on speed to lead and follow-up and with Marketing Operations on routing, alerts, and automation
• Own website conversion-rate optimization across landing pages, forms, chat, and demo booking
• Test headlines, offers, layouts, and form length with design and development partners
• Guide HubSpot reactivation programs for stale opportunities, closed-lost accounts, cool-off contacts, webinar attendees, and content leads
• Partner strategically with the paid media provider to prioritize opportunities and translate market and vertical priorities into paid programs

Billing Experience Manager – B2B SaaS

EDI Analyst I, B2B SaaS

Revenue Cycle Management, Account Executive

IT Helpdesk Technician – B2B SaaS

Client Experience Manager – Early Morning, Flexible Schedule, Full-Time, B2B SaaS

Senior Manager, Demand Generation