EDI Team Lead

Prompt Therapy Solutions Inc

. Interview, hire, and onboard new EDI Analysts in partnership with the internal onboarding team .

Posted 10/12/2026full-timeRemote • United StatesSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Electronic Data Interchange (EDI) and Electronic Remittance Advice (ERA) within the healthcare sector, with strong leadership capabilities to mentor and develop team members while driving process improvements and effective communication across teams.

Highest-signal resume keywords

Healthcare Electronic Data Interchange (EDI)ANSI X12 TransactionsProvider EDI and ERA EnrollmentsTeam Leadership and DevelopmentWritten and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Data Interchange (EDI)Electronic Remittance Advice (ERA)ANSI X12 TransactionsProvider EDI EnrollmentsTroubleshooting EDI IssuesProcess ImprovementTeam Process DocumentationPayer Enrollment PlatformsClearinghouse Portals

Soft Skills

People LeadershipTrust-BuildingCoaching and MentorshipConflict ResolutionGrowth Mindset

Tools & Technologies

WordExcelPowerPointGoogle WorkspaceSlack

Industry Keywords

Revenue Cycle ManagementHealthcare BillingOutpatient Rehab BillingChiropractic Billing

About the role

Key responsibilities & impact

Interview, hire, and onboard new EDI Analysts in partnership with the internal onboarding team
Hold weekly discussions with direct reports regarding customer support needs and operational blockers
Monitor and evaluate team performance, providing feedback and coaching
Identify process-improvement opportunities, surface trends and recurring pain points, and recommend solutions to senior leadership
Own end-to-end EDI relationship management for an assigned book of accounts
Lead customer kickoff meetings and delegate assistance to team members as needed
Join customer meetings with direct reports to coach communication and product knowledge
Serve as primary escalation point for complex or sensitive client EDI/ERA issues
Resolve high-stakes issues directly and coach the team to handle similar situations independently
Provide ongoing training, coaching, mentorship, and performance reviews for direct reports
Support rollout of new EDI workflows, tools, and processes
Collaborate with BSM and CSM teams on trends and cross-functional escalations
Provide leadership on product functionality coaching and delegate teaching opportunities
Escalate personnel issues to the Manager of EDI Success as needed
Take on additional responsibilities to achieve team and company objectives
Report to the Manager of EDI Success

Requirements

What you’ll need

2–5 years of hands-on experience with healthcare Electronic Data Interchange (EDI) and Electronic Remittance Advice (ERA)
Working knowledge of ANSI X12 transactions, including 837 claims, 835 remittances, 277 claim status, and 999 acknowledgments, with the ability to read raw files and pinpoint why a claim or file was rejected
Proven experience completing provider EDI and ERA enrollments with payers, including troubleshooting enrollments that stall or get denied
Proven people-leadership instincts: able to build trust-based relationships, delegate effectively, and lead team meetings to educate on process and product
Demonstrated track record of proactively identifying issues and driving solutions without waiting for direction
Highly proficient in written and verbal communication skills, comfortable navigating difficult conversations internally and externally and communicating across teams
Ability to work in a fast-paced, dynamic environment, work outside normal working hours when needed, juggle multiple projects, shift gears quickly, meet deadlines, and own workload with professional composure
Proficient in Word, Excel, PowerPoint, Google Workspace, and Slack
Growth mindset and desire to continually improve people-leading skills
Ability to pause, reflect, and circle back to internal teammates when tense situations arise or when unsure of an answer
Ability to communicate to leadership for assistance when needed
Comfortable owning own workload
Experience at a clearinghouse, revenue cycle management company, or healthcare billing software company (nice to have)
Background in outpatient rehab (PT, OT, SLP) or chiropractic billing (nice to have)
Experience building or documenting team processes, playbooks, or training materials (nice to have)
Familiarity with clearinghouse portals and payer enrollment platforms (nice to have)
Experience leading a team through rapid growth or organizational change (nice to have)
Legally authorized to work in the United States
Physically located in the United States
Must not be a current Prompt Customer or employed by one unless the customer's explicit consent has been obtained

Benefits

Comp & perks

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower