IT Helpdesk Technician – B2B SaaS

Prompt Therapy Solutions Inc

. Provide responsive technical support to employees through tickets, chat, and other support channels .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills with macOS and Windows devices, providing technical support for SaaS applications and maintaining IT asset records. Capable of independently managing helpdesk requests while ensuring clear communication and documentation of solutions.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsSaaS Application SupportClear CommunicationIT Asset Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMacOS SupportWindows SupportDevice ProvisioningSaaS SupportDocumentationHelpdesk ManagementTechnical Problem SolvingAccount ManagementIT Security Procedures

Soft Skills

OrganizationService-Oriented AttitudeIndependencePatienceApproachability

Tools & Technologies

Google WorkspaceMicrosoft 365SlackZoom

Industry Keywords

HelpdeskDesktop SupportIT SupportTechnical Support Role

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide responsive technical support to employees through tickets, chat, and other support channels
Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues
Support macOS and Windows devices
Provision, configure, troubleshoot, recover, and refresh employee laptops and other IT equipment
Support employee onboarding and offboarding, including device and account tasks
Assist with Google Workspace, Microsoft 365, Slack, Zoom, and other SaaS platforms
Maintain accurate IT asset and device records
Own support requests from initial troubleshooting through resolution or escalation
Document solutions and contribute to the internal knowledge base
Identify recurring issues and improve support processes
Collaborate with Systems Administrators on infrastructure, networking, identity, or systems issues
Follow IT and security procedures when handling accounts, devices, and company information
Progress toward independently handling helpdesk requests, device provisioning, hardware workflows, documentation, and routine support coverage

Requirements

What you’ll need

Previous experience in a helpdesk, desktop support, IT support, or similar technical support role
Hands-on troubleshooting experience with macOS and Windows
Experience supporting common workplace SaaS applications
Strong troubleshooting skills and willingness to investigate problems before escalating
Clear written and verbal communication skills, especially with non-technical employees
Strong organization and follow-through
Comfort documenting technical solutions and processes
Ability to work independently while knowing when to ask for help or escalate
Patient, approachable, and service-oriented attitude
Ability to work legally in the United States
Must be physically located in the United States
Experience with every listed tool is not required; strong troubleshooting fundamentals and ability to learn new systems valued

Benefits

Comp & perks

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower