Customer Success Manager, Law Firms

Proof

. Own retention and growth across a portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and account management, with a strong focus on revenue growth and relationship building within law firms. Proven ability to manage expansion pipelines and coordinate cross-functional teams to achieve strategic business outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRevenue Growth StrategyRelationship BuildingLegal Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Expansion Revenue GenerationPortfolio ForecastingRisk MonitoringData AnalysisSales Strategy

Soft Skills

Credibility BuildingCommunicationCollaborationProblem SolvingOwnership

Certifications & Qualifications

E-Verify Participation

Industry Keywords

Law FirmsLegal TechnologyConsumption Revenue ModelsCustomer RetentionAccount Insight

About the role

Key responsibilities & impact

Own retention and growth across a portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet
Identify whitespace across offices, attorneys, practice areas, and jurisdictions and convert it into expansion revenue
Build multi-threaded relationships with firm owners, managing partners, and operations leaders
Lead strategic business reviews focused on outcomes and growth
Monitor volume, revenue, and sentiment to identify risk early
Partner with Account Executives to ramp new logos into sustained production
Maintain an evidence-based expansion pipeline and portfolio forecast
Coordinate escalations while keeping customers and internal teams aligned

Requirements

What you’ll need

5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role
Track record of turning account insight into qualified, closed expansion revenue, not just retention
Ability to build credibility with firm owners and managing partners, not just day-to-day contacts
Comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings
Ownership of commitments end to end
Experience with law firms, legal technology, or usage-based/consumption revenue models is a plus
E-Verify participation and right-to-work compliance

Benefits

Comp & perks

Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
Paid time off and paid holidays
Work-from-home stipend