Proof

Account Executive

• Own a territory selling to plaintiff law firms
• Build outbound pipeline through targeted outreach, referrals, and field activity
• Win new plaintiff law firms by developing relationships with firm owners, attorneys, and operations leaders
• Run consultative discovery to uncover workflow, reliability, and visibility problems
• Advance opportunities end to end from first conversation through close
• Keep stakeholders and next steps clear
• Partner with Customer Success to hand off new logos and establish sustained revenue

Account Executive, Law Firms

Customer Success Manager

• Own retention and growth across a portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet
• Identify whitespace across offices, attorneys, practice areas, and jurisdictions and convert it into expansion revenue
• Build multi-threaded relationships with firm owners, managing partners, and operations leaders
• Lead strategic business reviews focused on outcomes and growth
• Monitor volume, revenue, and sentiment to identify risk early
• Partner with Account Executives to ramp new logos into sustained production
• Maintain an evidence-based expansion pipeline and portfolio forecast
• Coordinate escalations while keeping customers and internal teams aligned

Customer Success Manager, Law Firms

Account Manager

• Lead onboarding for Creditors' Rights accounts after contract signing
• Define state footprint, plaintiff client mix, reporting requirements, service attempt rules, e-filing setup, and exception handling
• Set ramp milestones, volume targets, and reporting cadence during the first 30 days
• Ensure platform configuration matches contracted requirements
• Identify and resolve onboarding blockers such as alternative-service setup, e-filing registration, bulk upload format, and platform access
• Partner with the Solutions Architect on customer success
• Serve as the primary day-to-day contact for accounts
• Maintain regular communication, monthly reviews, and formal QBRs for enterprise accounts
• Monitor account health, including serve rate, filing SLA adherence, volume trends, open job aging, and complaint rate
• Flag at-risk accounts and escalate internally
• Identify and develop expansion opportunities across states, plaintiff clients, and service types
• Lead commercial conversations, negotiate expanded scope, and onboard expansions
• Own renewal conversations and negotiate renewal terms
• Develop deep knowledge of the Proof platform and its configuration and edge cases
• Understand end-to-end service of process workflows, including job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing
• Learn state-specific service of process rules for active jurisdictions

Enterprise Account Manager, Creditors Rights

Director

• Own remote discovery, scoping, and implementation for all new and expansion Creditors Rights accounts
• Serve as the subject matter expert for Creditors Rights service delivery
• Design, document, and continuously refine the workflow from discovery through scoping, implementation, and filing
• Research new suit and affidavit filing requirements and track jurisdictional and procedural changes
• Build workflows, tooling, documentation, and training infrastructure
• Establish quality control, SLAs, and productivity benchmarks
• Partner with Sales on new business handoffs
• Own third-party vendor-managed filing relationships, including performance, quality, and escalation management
• Manage caseload and client escalations directly when needed
• Report on delivery performance, bottlenecks, and scaling readiness to senior leadership
• Collaborate with Litigation Support, Server Network, Service Delivery, and Product/Tech teams

Senior Director, Creditors Rights Service – Delivery

Solutions Engineer

• Partner with Creditors Rights account executives on discovery, demos, RFPs, and proposals
• Map prospects' portfolios to Proof solutions, including filing and service volume, portfolio mix, jurisdictions, service and filing rules, post-judgment needs, and reporting
• Design tailored service, e-filing, and data-exchange solutions, including pricing inputs, SLAs, and operational assumptions
• Identify and scope expansion opportunities within existing accounts
• Project manage implementations end to end, from requirements and data mapping through integration setup, pilot, QA, go-live, and hand-off
• Coordinate work across Sales, Service Delivery, Product/Engineering, Compliance, and third-party vendors
• Define implementation success criteria and report through stabilization
• Guide clients through bulk data exchange and integrations with collections case management systems
• Map client documentation and reporting requirements to Proof's data model
• Evaluate and coordinate third-party solutions such as skip tracing, e-filing providers, and document vendors
• Maintain expertise in service-of-process and e-filing rules for debt collection
• Monitor collections litigation regulations, including FDCPA, Regulation F, state licensing, and collection statutes
• Contribute requirements and roadmap input to Product and Service leaders

Account Executive, Law Firms

Customer Success Manager, Law Firms

Enterprise Account Manager, Creditors Rights

Senior Director, Creditors Rights Service – Delivery

Solutions Architect, Creditors Rights