Dispatch Specialist

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. Own an assigned territory and become the subject-matter expert on operational requirements, including regional licensing and coverage rules .

Posted 10/8/2026full-timeRemote • United StatesJunior💰 $41,600 - $47,840 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatch and logistics operations, effectively managing relationships with independent contractors while utilizing data-driven insights to enhance performance and workflow efficiency.

Highest-signal resume keywords

Dispatch ManagementCustomer ServiceRelationship BuildingData AnalysisTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DispatchLogisticsOperationsCustomer ServiceData Analysis

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem SolvingNegotiation

Tools & Technologies

MacOSGoogle SuiteBusiness Intelligence Tools

Industry Keywords

MarketplaceGig EconomySLA TargetsWorkflow Inefficiencies

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Own an assigned territory and become the subject-matter expert on operational requirements, including regional licensing and coverage rules
Match every job in the territory to a process server quickly and manage dispatch requests to meet SLA targets
Call, text, and email independent contractor process servers professionally
Build relationships with servers and find solutions that work for both sides of the marketplace
Handle client conversations by phone and email
Negotiate fair pricing for servers and the business
Document client and server communications and job decisions
Identify workflow inefficiencies and share pricing and network gaps with the broader team
Support teammates in solving problems
Use data and dashboards to track performance, identify trends, and improve decisions and workflows

Requirements

What you’ll need

1–3 years of professional experience in dispatch, logistics, operations, customer service, or related
Strong verbal and written communication skills
Comfortable making outbound phone calls every day
Experience or natural ability building trust-based relationships, especially with independent contractors or other partners
Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines
Comfortable in fast-paced environments with frequent change
Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides)
Able to embrace new technology and new procedures quickly
Bachelor's degree preferred
Experience in dispatch, logistics, or operations preferred
Experience on a marketplace or gig economy platform preferred
Familiarity with business intelligence tools for self-serve analytics preferred

Benefits

Comp & perks

Eligible for overtime earnings
Eligible for company bonus plan
Medical, dental, vision, and disability insurance
401(k) options
Flexible Time Off (FTO)
Paid holidays
Company equipment provided