Product Design Lead

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. Own complex workflows end-to-end, from problem framing through delivery .

Posted 10/22/2026full-timeRemote • CanadaSenior💰 CA$130,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product design with a focus on end-to-end workflows, complex systems, and operational efficiency. Capable of building prototypes, shaping product direction, and collaborating across disciplines to drive thoughtful change within organizations.

Highest-signal resume keywords

Product Design ExperienceEnd-To-End Workflow OwnershipPrototype DevelopmentComplex Systems DesignCollaboration Across Disciplines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-To-End DesignWorkflow EfficiencyReusable Design PatternsInteraction PatternsInformation Architecture

Soft Skills

High Domain CuriosityAbility To Navigate AmbiguityThoughtful CritiqueCollaborationContext-Building

Industry Keywords

OperationsProduct DirectionService WorkflowsInternal OperationsExpert Users

About the role

Key responsibilities & impact

Own complex workflows end-to-end, from problem framing through delivery
Navigate ripple effects across operations, process servers, and customers
Build prototypes at the right fidelity to test assumptions and support early decisions
Share unfinished work early, invite critique, and partner with Product, Engineering, and Operations
Design coherent workflows, interfaces, information architecture, and states across digital tools and operational processes
Create and improve interaction patterns and language for Operations specialists, process servers, and law firms
Strengthen context-building through shadowing Operations specialists, listening to law-firm calls, and talking with process servers
Frame ambiguous problems, explore tradeoffs, and shape product direction
Report directly to the Director of Design and collaborate with Product, Engineering, and Operations leadership

Requirements

What you’ll need

Product design experience, or equivalent demonstrated expertise, including independently owning end-to-end design for complex product or service workflows
Proven track record leading ambiguous product or service work through shipped delivery, with clear reasoning and tradeoffs
High domain curiosity and ability to ramp up quickly on complex systems
Experience designing for internal operations, complex systems, or expert users where workflow efficiency and trust are paramount
Experience introducing thoughtful change inside organizations with established workflows and deep tribal knowledge
Comfort building prototypes at varying fidelities
History of shaping product and technical direction across disciplines without relying on formal authority
Experience creating reusable design patterns, contributing thoughtful critique, and helping other designers improve their work
Candidates may work from anywhere within Canada

Benefits

Comp & perks

Full time, remote, salary position
Medical, dental, vision, disability insurance, and RRSP available
Phone and Internet monthly stipend
Flexible time off (paid planned and sick time, and paid holidays)
Necessary equipment provided