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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in owning product experiences that enhance workflow efficiency for process servers, with a strong focus on user discovery, evidence capture, and decision-making across competing stakeholder needs. Proficient in building mobile products that integrate legal requirements and operational workflows.
Highest-signal resume keywords
Product Experience OwnershipMobile Product DevelopmentUser Discovery and AnalysisSystems ThinkingDesign Prototyping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow ManagementMobile Product DevelopmentEvidence CaptureData AnalysisUser DiscoveryPrototypingAutomationLegal Requirements ComplianceFraud VerificationMarketplace Engagement
Soft Skills
Decision-MakingCollaborationProblem-SolvingStakeholder ManagementDesign Instincts
Industry Keywords
Legal TechRegulated WorkField Workforce EngagementDispatch SystemsService Evidence Verification
About the role
Key responsibilities & impact- Own the product experience supporting process servers from requirements and attempt planning through reliable evidence capture
- Improve how servers plan days, sequence attempts, handle high-volume addresses, and identify at-risk jobs
- Help servers act on legal requirements across states and counties
- Improve capture and verification of service evidence, including location, time, photos, and eligibility checks, including offline use
- Decide which work belongs in the app, AI, automation, or service specialists
- Improve job-offer packaging, pricing, distribution, and server-pay systems
- Own the squad's multi-quarter roadmap
- Partner with engineering, design, operations, and other product managers on discovery, analysis, and delivery
- Report to the CPO
- Drive improved deadlines, reduced reattempts and specialist work, stronger evidence quality, and server retention
Requirements
What you’ll need- Experience owning a consequential workflow from problem identification through launch and adoption
- Experience building mobile products used by workers such as drivers, couriers, field technicians, or inspectors
- Systems thinking across app, dispatch, operations, and law-firm workflows
- Ability to make decisions amid competing stakeholder needs
- Strong design instincts, including sketching flows and prototyping with AI
- Ability to conduct user discovery, observe users, analyze data, and form clear points of view
- Bonus: experience automating customer service or operational workflows
- Bonus: supply-side marketplace experience in matching, dispatch, pay, or field-workforce engagement
- Bonus: legal tech or regulated-work experience
- Bonus: location, identity, or fraud verification in a mobile product
- Individual contributor role; preference for shipping product rather than managing PMs
Benefits
Comp & perks- Full-time, salary position
- Fully remote role, based in Canada
- Flexible time off and holidays
- Equipment provided
- Comprehensive benefits package, including healthcare, dental, and disability insurance
- Eligible to participate in company bonus plan