FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Review incoming cases, prioritize them, and take action based on case type and evidence
- Gather and document evidence through calls, texts, and emails
- Handle standard cases independently and escalate unusual, unclear, or high-stakes situations
- Follow up on open cases and record new findings regularly
- Execute compliance actions, assess coverage impact, and alert cross-functional stakeholders
- Handle escalation calls disputing investigation outcomes and communicate resolutions clearly
- Monitor and action daily anomaly alerts and signals
- Identify patterns in cases and server behavior and escalate recurring trends
- Process identity document submissions and renewals, ensuring completeness and eligibility
- Maintain compliance documents, action expired documents, and send outreach communications
- Support internal requests and compliance-related projects
- Handle account update communications and compliance outreach with contractors
- Create and maintain external-facing Help Center articles
- Track personal performance metrics
- Collaborate across Marketplace Supply and participate in Product meetings
- Submit feature requests and contribute to process improvement and scalability
- Assist with account setup, compliance document collection, and activation processing
- Provide ad hoc support and contribute to marketplace projects
Requirements
What you’ll need- 2-3 years of experience in risk and compliance, trust and safety, operations, or contractor management, preferably within a two-sided marketplace or technology platform
- Demonstrated ability to conduct structured case reviews, including triage, evidence gathering, clear documentation, and sound enforcement judgment, while following established frameworks and playbooks
- Familiarity with compliance documentation, credentialing, and eligibility workflows; ability to apply rules consistently across varied cases
- Comfortable with data and business intelligence tools (SQL proficiency is a plus); experience tracking and owning personal performance metrics
- Strong organizational and time management skills, with the ability to manage a high volume of cases across multiple case types simultaneously while maintaining thoroughness and quality
- Excellent written and verbal communication skills, including experience drafting clear, professional user-facing communications and handling server escalation calls; experience with independent contractor communications preferred
- A collaborative, proactive mindset with a genuine interest in platform integrity, compliance, and operational excellence
- Must meet applicable E-Verify and Right to Work requirements
Benefits
Comp & perks- Full time, remote, salary position
- Medical, dental, vision, disability insurance, and 401k available
- Phone and Internet monthly stipend
- Flexible time off (paid planned and sick time, and paid holidays)
- Necessary equipment provided