Senior Manager – Strategy & Business Analysis

Proofpoint

. Shape transformation across Proofpoint’s Customer Office, encompassing Customer Success, Renewals, Support, and Managed & Professional Services .

Posted 11/2/2026full-timeUnited StatesSenior💰 $136,200 - $199,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic analysis, financial modeling, and operational planning within a SaaS environment. Proficient in developing insights and recommendations for executive-level decision-making and maintaining data integrity across various operational metrics.

Highest-signal resume keywords

Strategic AnalysisFinancial ModelingCustomer-Focused AnalysisBusiness Intelligence ToolsExecutive-Level Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial ModelingChurn AnalyticsSupport Demand ModelingOperational MetricsKPI DefinitionQuantitative AnalysisScenario-Based ModelingCapacity PlanningForecast Refinement

Soft Skills

Strategic ThinkingAnalytical SkillsProblem-Solving AbilitiesIndependenceCommunication Skills

Tools & Technologies

Power BITableauSalesforceClariGongGainsightTotango

Certifications & Qualifications

Bachelor’s Degree in BusinessMBA Preferred

Industry Keywords

SaaSCustomer SuccessRenewalsSupport OperationsManaged ServicesProfessional ServicesRevenue ManagementBusiness ReviewsOperational CadencesGovernance Forums

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Shape transformation across Proofpoint’s Customer Office, encompassing Customer Success, Renewals, Support, and Managed & Professional Services
Conduct complex strategic analysis informing executive- and Board-level decisions
Build scenario-based financial and operational models evaluating strategic alternatives and business impact
Synthesize analyses into executive-ready recommendations, presentations, and decision frameworks
Develop scalable analytical frameworks and self-service tools
Perform quantitative analysis across customer, pricing, renewal, services, and operational data
Develop operating, capacity, and financial models for annual planning
Provide insights for quarterly business reviews, Board materials, and strategic planning
Maintain integrated planning models covering budgets, headcount, revenue forecasts, capacity planning, and long-range growth assumptions
Refine forecasts, evaluate investments, and monitor performance against plan
Partner with Finance and Customer Office leadership to align plans and priorities
Lead business reviews, operational cadences, and governance forums
Develop reporting and presentation materials for QBRs, Board meetings, Monthly Business Reviews, and leadership requests
Define and refine KPIs and operational metrics
Partner with Business Intelligence on dashboards and self-service reporting
Ensure operational data and reporting integrity, accuracy, and consistency

Requirements

What you’ll need

Bachelor’s degree in Business, Management, or related field
MBA preferred
10+ years of experience in strategy, business analysis, operations or related roles
7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations
Extensive experience with customer-focused analysis, including churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling
Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences
Proven expertise using Power BI, Tableau, or other business intelligence tools
Experience with CRM, Revenue Management, and Customer Success software, such as Salesforce, Clari/Gong, Gainsight/Totango
Ability to thrive in a high-growth, fast-paced, dynamic environment and drive results in a highly matrixed organization
Highly independent; ability to work rapidly and productively with general direction
Strong strategic thinking, analytical skills, and problem-solving abilities
Excellent communication and executive-level presentation skills

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Flexible time off
Comprehensive well-being program
Two paid Wellbeing Days per year
Two paid Volunteer Days per year
Three-week Work from Anywhere option
Variable compensation and/or equity eligibility may apply