Technical Account Manager, German Speaking

Proofpoint

. Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers .

Posted 9/17/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical leadership and customer advocacy by managing support interactions and crisis responses while delivering tailored solutions using Proofpoint technologies. Possesses a deep understanding of customer needs and excels in communication, project management, and process improvement.

Highest-signal resume keywords

Technical LeadershipCustomer ServiceCrisis ManagementProject ManagementFluent German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LinuxSMTPMySQLWindowsActive DirectoryMicrosoft ExchangeData CommunicationTechnical SupportProcess ImprovementSolution Design

Soft Skills

Excellent CommunicationAdaptabilityTeam CollaborationTime Management

Tools & Technologies

Proofpoint Solutions

Industry Keywords

Client ServiceProfessional ServiceIT Operations ManagementTechnical Support Engineering

Tech Stack

Tools & technologies

LinuxMySQLSMTP

About the role

Key responsibilities & impact

Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers
Manage and monitor support interactions, serving as an internal advocate for strategic customers
Respond to customer escalations and proactively escalate when needed
Direct crisis and incident response with account, technical support, operations, and engineering teams
Meet regularly with clients remotely and on-site to review support interactions, system status, major issues, and upcoming releases
Create and deliver executive customer presentations covering system performance, potential issues, ROI, and recommended actions
Develop deep understanding of customers’ business and operational needs
Maintain practical technical knowledge of Proofpoint integrations within customer environments
Develop and oversee strategies to meet complex customer requirements using Proofpoint solutions
Provide proactive recommendations supporting customer requirements, roadmaps, and technical needs
Plan and lead process improvement initiatives to improve customer satisfaction
Plan, document, and identify risks and challenges for production changes spanning multiple services or technologies
Schedule own time and complete multiple tasks amid changing constraints
Design and implement solutions to complex problems

Requirements

What you’ll need

4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL
Working knowledge of Windows, Active Directory, and Microsoft Exchange
Very strong customer service and excellent communications skills, both written and oral
A history of successfully leading and directing technical staff through crisis situations
Adaptable and willing to learn new technologies
Knowledge of project management and strong time management skills
Ability to effectively work in a team environment as well as independently
Fluent German speaker is mandatory for this position

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities