Technical Support Representative

Proofpoint

. Provide Tier 1 support to administrators and enterprise-level partners during business hours .

Posted 10/14/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 technical support, troubleshooting complex issues, and managing product escalations while maintaining professional customer interactions. Proficient in problem analysis and resolution, with a focus on continuous improvement and adaptability in fast-paced environments.

Highest-signal resume keywords

Technical Support ExperienceProblem Analysis and ResolutionCustomer Interaction SkillsLinux ExperienceProofpoint Technologies Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingProblem AnalysisSoftware Problem ResolutionEmail Systems KnowledgeNetworking Knowledge

Soft Skills

Critical ThinkingProblem-SolvingSelf-Directed WorkTeam CollaborationPositive Attitude

Tools & Technologies

Web-Based ToolsEmail SystemsLinux

Industry Keywords

Tier 1 SupportCustomer LiaisonProduct Escalation ManagementAgile Environment

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide Tier 1 support to administrators and enterprise-level partners during business hours
Troubleshoot and provide technical support for complex technical issues via phone, web-based tools, and email
Advise customers regarding proper product use and address specific systems issues
Manage product escalations and act as a liaison between customers and various levels of tiered support
Assist customers during installations and configuration when needed
Continuously interact with customers through complex, system-level problem escalations and resolutions

Requirements

What you’ll need

Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking)
Experience in problem analysis and resolution of software problems
Ability to handle customers professionally across all interfaces
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment and also to cooperate with team members
Experience with Linux is beneficial
Innovative thinker who is positive, proactive, and readily embraces change
Ability to quickly develop as subject matter expert in areas of Proofpoint technologies

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities