Online Bike Sales & Customer Advisor

PROPAIN Bicycles GmbH

. Conduct personalized video consultations for customers .

Posted 10/6/2026full-timeGermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in personalized bike consulting, with strong knowledge of mountain biking, bike components, and customer engagement. Proficient in digital communication tools and capable of providing exceptional customer support across various channels.

Highest-signal resume keywords

Mountain Biking ExperienceConsulting SkillsOn-Camera PresenceFluent in German and EnglishCRM or Ticketing System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bike KnowledgeTechnical ExplanationOrder ProcessingQuote ManagementIndependent Appointment Scheduling

Soft Skills

Customer InspirationTeam CollaborationFlexibility in Support

Tools & Technologies

MS OfficeDigital Communication Tools

Industry Keywords

Bicycle Mechanic ExperienceCustomer ServiceRetail SalesOnline Consulting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct personalized video consultations for customers
Advise customers on bike models, frame sizes, components, and individual setups
Understand customer needs and recommend suitable bikes
Guide customers from configuration and quotation through to placing their order
Answer questions about availability, order status, and changes
Support customers via email, live chat, ticketing system, and phone
Resolve technical questions independently or escalate complex issues to specialists
Document consultations and maintain customer data
Process quotes and orders in the relevant systems
Work closely with Customer Success, Back Office, Showroom, and Product Specialists
Continuously develop digital bike consulting and the customer experience

Requirements

What you’ll need

Mountain biking experience and knowledge of bikes, components, geometries, and different use cases
Strong consulting skills and the ability to inspire customers
Confident and authentic on-camera presence
Ability to explain technical details clearly and understandably
Independent appointment scheduling and a structured approach to work
Flexibility across video, chat, email, and phone support
Team player who actively collaborates with others
Fluent in written and spoken German and English
Confident using video calls, MS Office, and digital communication tools
Familiarity with CRM, ticketing, or ERP systems is a plus
Sales experience in sales, customer service, retail, or online consulting is an advantage
Experience as a bicycle mechanic—or motivation as a career changer with a passion for working on bikes—is welcome

Benefits

Comp & perks

Bike leasing on attractive terms
Wide range of professional development opportunities
EGYM Wellpass
Contributions toward occupational pension plans
Modern office, workshop, and employee café
Regular team events
Remote work opportunities
Informal, first-name culture, short communication channels, and a supportive team environment