PROPAIN Bicycles GmbH

Sales

• Conduct personalized video consultations for customers
• Advise customers on bike models, frame sizes, components, and individual setups
• Understand customer needs and recommend suitable bikes
• Guide customers from configuration and quotation through to placing their order
• Answer questions about availability, order status, and changes
• Support customers via email, live chat, ticketing system, and phone
• Resolve technical questions independently or escalate complex issues to specialists
• Document consultations and maintain customer data
• Process quotes and orders in the relevant systems
• Work closely with Customer Success, Back Office, Showroom, and Product Specialists
• Continuously develop digital bike consulting and the customer experience

Explore Online Bike Sales & Customer Advisor at PROPAIN Bicycles GmbH. Review requirements and application details.