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Senior Director, Product and Technology
Propel America. Develop the technology roadmap and set the vision for Propel’s technology products, including the Applicant and Fellow Portal .
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Develop the technology roadmap and set the vision for Propel’s technology products, including the Applicant and Fellow Portal
- Directly manage the Junior Product Developer and guide development of the Fellow Portal
- Guide technical implementation of AI-integrated tools within the Fellow Portal
- Establish and enforce Agile development workflows, code reviews, deployment pipelines, and release practices
- Translate strategic product requirements into prioritized technical backlogs
- Develop technology requirements for Propel suite products including PropelRecruit, Apprenticeship, TTE, and Hire Ready Content
- Define and track product success measures such as adoption, engagement, completion, and time-to-placement
- Conduct discovery with fellows, applicants, and employers through interviews, usability testing, and feedback loops
- Oversee QA, testing, release management, and technical documentation
- Own the strategic and operational direction of IT infrastructure, software development, and data systems
- Ensure reliability, scalability, and security of Salesforce, Google Cloud, Forms software, virtual private servers, website hosting, and code management workflows
- Evaluate and select software and vendors; negotiate contracts and renewals
- Directly manage the Salesforce Administrator and optimize the CRM for program operations, student tracking, and data-driven decision-making
- Audit the organizational technology stack, consolidate licenses, and optimize data flow
- Implement cybersecurity, information security, data privacy, FERPA, health information, and funder-data requirements
- Manage the relationship with Propel’s outsourced Managed IT Service Provider
- Oversee help desk support, user accounts, network infrastructure, backups, disaster recovery, and device lifecycles
- Identify technology budget needs and support annual budget development
- Set responsible-AI guidelines covering acceptable use, data handling, bias review, and human oversight
- Collaborate with the Solutions, Evaluation and Learning, and Partnerships teams
- Train staff on systems and lead change management for new tools
Requirements
What you’ll need- 6–8 years in product or technology
- 3+ years managing people
- Experience in discovery, writing and developing technology requirements, and bringing products to market
- Experience directly managing technical staff and fostering a collaborative, high-performance team culture
- Deep understanding of the Salesforce ecosystem, database schemas, and cloud-based integrations
- Proven track record managing technology vendors, software developers, and external IT consultants or MSPs
- Strong familiarity with Agile software development methodologies, including Scrum/Kanban
- Experience leveraging AI, APIs, or machine learning integration in customer-facing products
- Experience managing PII and other secure data
- Prior experience in nonprofit, workforce development, or EdTech sectors preferred
- Product engineering experience or knowledge of coding preferred
- Salesforce certification or Nonprofit/Education Cloud experience preferred
- Experience designing products for young adults or mobile-first users preferred
- Experience with low-code/no-code tools preferred
- Exceptional ability to translate education and business requirements into pragmatic, scalable technology plans
- Practical understanding of cybersecurity protocols, access control frameworks, and compliance auditing
- Outstanding verbal and written communication skills, active listening, and effective cross-functional collaboration
- Strong alignment with Propel America’s values of innovation, courage, joy, team, equity, and impact
Benefits
Comp & perks- Coverage of 90% of health insurance premiums
- Unlimited PTO
- Flexible work environment
- Competitive total rewards package