Propel America

Director

• Develop the technology roadmap and set the vision for Propel’s technology products, including the Applicant and Fellow Portal
• Directly manage the Junior Product Developer and guide development of the Fellow Portal
• Guide technical implementation of AI-integrated tools within the Fellow Portal
• Establish and enforce Agile development workflows, code reviews, deployment pipelines, and release practices
• Translate strategic product requirements into prioritized technical backlogs
• Develop technology requirements for Propel suite products including PropelRecruit, Apprenticeship, TTE, and Hire Ready Content
• Define and track product success measures such as adoption, engagement, completion, and time-to-placement
• Conduct discovery with fellows, applicants, and employers through interviews, usability testing, and feedback loops
• Oversee QA, testing, release management, and technical documentation
• Own the strategic and operational direction of IT infrastructure, software development, and data systems
• Ensure reliability, scalability, and security of Salesforce, Google Cloud, Forms software, virtual private servers, website hosting, and code management workflows
• Evaluate and select software and vendors; negotiate contracts and renewals
• Directly manage the Salesforce Administrator and optimize the CRM for program operations, student tracking, and data-driven decision-making
• Audit the organizational technology stack, consolidate licenses, and optimize data flow
• Implement cybersecurity, information security, data privacy, FERPA, health information, and funder-data requirements
• Manage the relationship with Propel’s outsourced Managed IT Service Provider
• Oversee help desk support, user accounts, network infrastructure, backups, disaster recovery, and device lifecycles
• Identify technology budget needs and support annual budget development
• Set responsible-AI guidelines covering acceptable use, data handling, bias review, and human oversight
• Collaborate with the Solutions, Evaluation and Learning, and Partnerships teams
• Train staff on systems and lead change management for new tools

Explore Senior Director, Product and Technology at Propel America. Review requirements and application details.