Bilingual Customer Representative, Spanish – English

Propel Holdings

. Handle inbound and outbound calls .

Posted 9/25/2026full-timeRemote • CanadaJunior💰 CA$18 - CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication and lead generation. Proficient in handling high call volumes while maintaining professionalism and achieving sales targets.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceSales Environment ExperienceVerbal And Written Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Application ReviewEligibility VerificationLead GenerationAccount SetupWeb-Based Applications

Soft Skills

ProfessionalismPersonable ApproachAbility To Thrive In Fast-Paced EnvironmentWorkload PrioritizationTeam Collaboration

Tools & Technologies

Microsoft OfficeInternet Applications

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Inbound CallsOutbound CallsCustomer InquiriesDaily QuotasGoal-Oriented Environment

About the role

Key responsibilities & impact

Handle inbound and outbound calls
Use multiple web-based applications for investigation and verification
Review, verify, and update customers' loan applications to determine eligibility
Answer existing and potential customer inquiries with accuracy and urgency
Generate new leads through inbound calls from interested applicants and set up new accounts over the phone
Build customer confidence in Propel's services as a subject matter expert
Work as a team to obtain individual and team goals

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience in a sales environment
Excellent verbal and written communication skills in English; Spanish is an asset
Good knowledge of Microsoft Office and Internet
Demonstrated ability to thrive in a fast-paced and goal-oriented environment
Ability to meet and exceed daily quotas and targets
Able to prioritize workload and handle high call volumes while maintaining a professional and personable approach
Must be available Monday to Friday 3pm to 11pm and weekends 10am to 6pm

Benefits

Comp & perks

Competitive salary
Health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace
Growth and opportunity, including promotion from within
Incredible company culture
Potential eligibility for performance-based incentive programs, including bonuses and commissions