Propel Holdings

Customer Support

• Handle inbound and outbound calls for multiple portfolios
• Use multiple web-based applications for investigation and verification
• Answer existing and potential customer questions with accuracy and urgency
• Communicate the appropriate course of action to clients in a friendly and professional manner
• Build customer confidence in Propel’s services as a subject matter expert
• Work as a team to obtain individual and team goals
• Assist customers with online loan applications and the funds transfer process
• Report to the Manager, Operations

Customer Service Representative

Representative

• Handle inbound and outbound calls
• Use multiple web-based applications for investigation and verification
• Review, verify, and update customers’ loan applications to determine eligibility
• Answer existing and potential customer inquiries with accuracy and urgency
• Generate new leads through inbound calls from interested applicants
• Set up new accounts over the phone
• Build customer confidence in Propel’s services as a subject matter expert
• Work as a team to obtain individual and team goals

Customer Representative

Bilingual

• Handle inbound and outbound calls
• Use multiple web-based applications for investigation and verification
• Review, verify, and update customers' loan applications to determine eligibility
• Answer existing and potential customer inquiries with accuracy and urgency
• Generate new leads through inbound calls from interested applicants and set up new accounts over the phone
• Build customer confidence in Propel's services as a subject matter expert
• Work as a team to obtain individual and team goals

Bilingual Customer Representative, Spanish – English

Call Center Representative

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Answer customer questions
• Cure and rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals
• Work the standard schedule of Tuesday–Friday, 1–9 pm, and Saturday, 10 am–6 pm

Call Center Representative, Collections

Advisor

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Answer customer questions
• Cure and rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals
• Work the standard schedule of Tuesday–Friday 1–9 pm and Saturday 10 am–6 pm

Customer Service Representative

Customer Representative

Bilingual Customer Representative, Spanish – English

Call Center Representative, Collections

Payment Solutions Advisor