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Call Center Representative, Collections
Propel Holdings. Respond to inbound and outbound inquiries via multiple communication channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively responding to inquiries and managing accounts in arrears. Capable of utilizing web-based applications for investigation and verification while maintaining a professional demeanor in communication.
Highest-signal resume keywords
Customer ServiceCommunication SkillsDetail-OrientedWork EthicSpanish Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismPersonable ApproachTeam CollaborationPrioritization
Tools & Technologies
Web-Based Applications
Industry Keywords
Call Center ExperienceCollections Experience
About the role
Key responsibilities & impact- Respond to inbound and outbound inquiries via multiple communication channels
- Use multiple web-based applications for investigation and verification
- Answer customer questions
- Cure and rehabilitate customer accounts in arrears
- Communicate the appropriate course of action to clients in a kind and professional manner
- Build customer confidence in the services offered by the company
- Complete follow-up calls on non-responsive accounts
- Work as a team to achieve group and individual goals
- Work the standard schedule of Tuesday–Friday, 1–9 pm, and Saturday, 10 am–6 pm
Requirements
What you’ll need- Strong work ethic with a passion for delivering outstanding customer service
- Ability to prioritize workload and handle a large volume of calls while maintaining a professional and personable approach
- Detail-oriented
- Excellent communication skills
- Spanish skills are an advantage
- Previous call center/collections experience is not required but considered an asset
Benefits
Comp & perks- Growth and opportunity; promotion from within
- Incredible company culture
- Competitive salary
- Health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
- Potential eligibility for performance-based incentive programs, including bonuses and commissions