Customer Representative

Propel Holdings

. Handle inbound and outbound calls .

Posted 9/25/2026full-timeRemote • CanadaJunior💰 CA$18 - CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high call volumes and meet sales targets. Proficient in using web-based applications and Microsoft Office to support customer inquiries and account management.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceVerbal Communication SkillsMicrosoft Office ProficiencyBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Application ReviewLead GenerationAccount SetupEligibility VerificationWeb-Based Application Usage

Soft Skills

ProfessionalismPersonable ApproachTeam CollaborationGoal OrientationTime Management

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Sales EnvironmentCustomer InquiriesFast-Paced EnvironmentDaily QuotasHigh Call Volumes

About the role

Key responsibilities & impact

Handle inbound and outbound calls
Use multiple web-based applications for investigation and verification
Review, verify, and update customers’ loan applications to determine eligibility
Answer existing and potential customer inquiries with accuracy and urgency
Generate new leads through inbound calls from interested applicants
Set up new accounts over the phone
Build customer confidence in Propel’s services as a subject matter expert
Work as a team to obtain individual and team goals

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience in a sales environment
Excellent verbal and written communication skills in English; Spanish is an asset
Good knowledge of Microsoft Office and Internet
Ability to thrive in a fast-paced and goal-oriented environment
Ability to meet and exceed daily quotas and targets
Ability to prioritize workload and handle high call volumes while maintaining a professional and personable approach
Must be available Monday to Friday 3pm to 11pm and weekends 10am to 6pm

Benefits

Comp & perks

Growth and opportunity; promotion from within
Incredible company culture
Competitive salary
Health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace
Potential eligibility for performance-based incentive programs, including bonuses and commissions