Customer Service Representative

Propel Holdings

. Handle inbound and outbound calls for multiple portfolios .

Posted 10/3/2026full-timeRemote • CanadaJunior💰 CA$18 - CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities, effectively handling inbound and outbound calls while utilizing web-based applications for investigation and verification. Proficient in communication, prioritization, and maintaining professionalism in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsMicrosoft Office ProficiencyAbility To Handle High Call VolumesBilingual In English And Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall Center ExperienceWeb-Based ApplicationsOnline Loan ApplicationsFunds Transfer Process

Soft Skills

Exceptional Customer Service SkillsAbility To Build RapportProfessionalismTeam CollaborationAbility To Handle Escalated Calls

Tools & Technologies

Microsoft OfficeInternet Applications

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Inbound CallsOutbound CallsFast-Paced EnvironmentGoal-Oriented

About the role

Key responsibilities & impact

Handle inbound and outbound calls for multiple portfolios
Use multiple web-based applications for investigation and verification
Answer existing and potential customer questions with accuracy and urgency
Communicate the appropriate course of action to clients in a friendly and professional manner
Build customer confidence in Propel’s services as a subject matter expert
Work as a team to obtain individual and team goals
Assist customers with online loan applications and the funds transfer process
Report to the Manager, Operations

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience
Excellent verbal and written communication skills in English; Spanish is an asset
Exceptional customer service skills, including the ability to build rapport with clients and handle escalated calls
Good knowledge of Microsoft Office and Internet
Ability to prioritize workload and handle high call volumes while maintaining a professional and personable approach
Demonstrated ability to thrive in a fast-paced and goal-oriented environment
Must be available to work Monday to Friday 3pm to 11pm and weekends 10am to 6pm

Benefits

Comp & perks

Growth and opportunity, with promotion from within
Incredible company culture
Competitive salary
Health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace
Potential eligibility for performance-based incentive programs, including bonuses and commissions