Payment Solutions Advisor

Propel Holdings

. Respond to inbound and outbound inquiries via multiple communication channels .

Posted 9/18/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$18 - CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong customer-service mindset with excellent communication skills, capable of handling a high volume of calls in a fast-paced fintech environment. Detail-oriented and motivated by goals, with the ability to prioritize workload effectively.

Highest-signal resume keywords

Customer-Service MindsetExcellent Communication SkillsDetail-OrientedAbility to Handle High Volume of CallsSpanish Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Work EthicProfessional and Personable ApproachSelf-Starter

Tools & Technologies

Web-Based Applications

Industry Keywords

FintechCall Center ExperienceCollections Experience

About the role

Key responsibilities & impact

Respond to inbound and outbound inquiries via multiple communication channels
Use multiple web-based applications for investigation and verification
Answer customer questions
Cure and rehabilitate customer accounts in arrears
Communicate the appropriate course of action to clients in a kind and professional manner
Build customer confidence in the services offered by the company
Complete follow-up calls on non-responsive accounts
Work as a team to achieve group and individual goals
Work the standard schedule of Tuesday–Friday 1–9 pm and Saturday 10 am–6 pm

Requirements

What you’ll need

Strong work ethic with a passion for delivering outstanding customer service
Ability to prioritize workload and handle a large volume of calls while maintaining a professional and personable approach
Detail-oriented
Excellent communication skills
Spanish skills are an advantage
Previous call center/collections experience is not required but considered an asset
Comfortable handling a high volume of calls
Customer-service mindset
Must be motivated by goals and be a self-starter
Must be comfortable in a fast-growing fintech environment

Benefits

Comp & perks

Growth and opportunity, including promotion from within
Incredible company culture
Competitive salary
Health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace
Potential eligibility for performance-based incentive programs, including bonuses and commissions