Customer Success Associate

Propeller

. Schedule, prepare, and follow up on customer meetings, including executive-level conversations .

Posted 10/23/2026full-timeDenver • Colorado • United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, data tracking, and reporting, with a strong focus on utilizing HubSpot CRM and Excel for account management. Exhibits a proactive and detail-oriented approach to customer success, fostering effective communication and collaboration.

Highest-signal resume keywords

HubSpot CRM ExperienceData Tracking and ReportingCustomer Success StrategySaaS or B2B ExperienceProactive and Detail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data TrackingReportingCustomer Relationship ManagementAccount ManagementCustomer Feedback AnalysisOnboarding CoordinationRenewal SupportExcelGoogle SheetsAI Tools Utilization

Soft Skills

Strong Work EthicAuthenticityEnthusiasmBias Toward Action

Industry Keywords

Customer SuccessSaaSB2BAccount Health RisksCustomer Adoption

About the role

Key responsibilities & impact

Schedule, prepare, and follow up on customer meetings, including executive-level conversations
Maintain accurate HubSpot CRM data and identify account health risks early
Create customer-facing resources to accelerate adoption
Grow into renewal support, onboarding coordination, and account reporting
Surface customer feedback to influence product and Customer Success strategy
Stay current on new products, features, and use cases
Help CSMs and KAEs incorporate relevant products and features into customer conversations
Participate in a 20-minute introductory chat and an in-person hiring day with interviews and a collaborative group activity
Progress toward Customer Success Manager responsibilities through a direct internal pipeline

Requirements

What you’ll need

1+ years of professional experience (SaaS or B2B preferred)
Strong comfort using Excel or Google Sheets for data tracking and reporting
Experience with HubSpot or a similar CRM, with a focus on data hygiene
Detail-oriented, proactive approach
Enthusiasm for using AI tools to support account preparation
Authenticity, strong work ethic, genuine passion, and bias toward action
Resume submission required
Availability to attend the in-person hiring day at Propeller Denver HQ on Tuesday, November 10, 2026, from 3:00pm–7:30pm

Benefits

Comp & perks

Fully paid employee United Platinum PPO medical, dental, and vision coverage
20 days of paid vacation per year, with no accrual or carryover cap
3% non-elective employer contribution to your 401(k)
Employee share options
Professional development budget and leave
Opportunity to join the mentorship program
$100 USD monthly phone and/or internet allowance
Paid primary and secondary parental leave
$275 USD one-time work-from-home setup budget
Laptop, monitor, mouse, and keyboard