Technical Support Specialist

Propeller

. Deliver high-quality remote support for technical issues, managing inbound cases from initial contact through resolution or escalation .

Posted 9/22/2026full-timeDenver • Colorado • United StatesJuniorMid-Level💰 $60,000 - $72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in remote troubleshooting and technical support, with a strong focus on customer engagement and problem-solving in hardware and software environments. Familiarity with drone survey methodology, GIS, and construction technology enhances the ability to assist customers effectively.

Highest-signal resume keywords

Remote TroubleshootingCustomer-Facing Technical SupportDrone Survey MethodologyZendesk ExperienceGIS Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem SolvingData-Capture DiagnosisPhotogrammetryFile Upload ManagementKnowledge Base Documentation

Soft Skills

EmpathyClear CommunicationOwnershipAdaptabilityCustomer Service Mindset

Tools & Technologies

Propeller PlatformZendeskSupport Ticketing Systems

Industry Keywords

GISSurveyingConstruction TechnologyMiningLandfill

About the role

Key responsibilities & impact

Deliver high-quality remote support for technical issues, managing inbound cases from initial contact through resolution or escalation
Build proficiency in drone survey methodology and ground control points, including diagnosing data-capture and photogrammetry issues
Help customers navigate the Propeller platform, including file uploads, basic data discrepancies, and site settings
Work with Customer Success Managers and senior engineers to understand the customer lifecycle and how hardware and software work together
Help maintain the knowledge base by documenting solutions and common customer how-to questions

Requirements

What you’ll need

Entry-level role for a technically-minded problem solver
Experience with remote troubleshooting and resolving technical problems in hardware or software environments
Experience in a customer-facing technical role
Experience working remotely while maintaining high productivity levels and engagement
Ability to explain “how-to” steps clearly to users who may not be tech-savvy
0–2 years of experience in a highly technical customer-facing role
Comfortable working in a fast-paced environment and learning new technologies quickly
Data-driven with a bias toward action
Hospitality mindset when working with customers, including ownership, empathy, and going above and beyond
Personal experience with GPS technologies or photogrammetry is a bonus
Experience in GIS, surveying, or construction technology is a bonus
Knowledge of construction, mining, or landfill industries is a bonus
Prior experience using Zendesk or another support ticketing platform is a bonus

Benefits

Comp & perks

Fully paid employee United Platinum PPO medical, dental, and vision coverage
20 day paid vacation time per year with no accrual or carryover cap
3% non-elective employer contribution to 401(k)
Employee share options
Professional development budget and leave
The opportunity to take part in our mentorship program
$100 USD monthly telephone and/or internet allowance
Paid primary & secondary parental leave policies
$275 USD one time work from home set up budget
Laptop, monitor, mouse, and keyboard provided