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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and operations, including device management, troubleshooting, and inventory tracking. Proficient in coordinating onboarding and offboarding processes while maintaining accurate records and documentation.
Highest-signal resume keywords
IT Support ExperienceDevice ManagementWindows TroubleshootingGoogle Workspace FamiliarityTicketing Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting HardwareTroubleshooting SoftwareDevice SetupInventory TrackingEquipment RecoveryShipping CoordinationDocumentation MaintenanceAsset ManagementEmployee Account ProvisioningSaaS Applications Familiarity
Soft Skills
Highly OrganizedDetail-OrientedService-OrientedProactive CommunicationPractical Problem-Solving
Tools & Technologies
IT Management ToolsTicketing SystemsRemote Support ToolsDevice Management PlatformsAsset Inventories
Industry Keywords
IT OperationsHelp DeskOnboardingOffboardingLogistics Coordination
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Coordinate IT onboarding for new employees, including preparing and delivering laptops, peripherals, and other required equipment
- Configure, prepare, and test employee devices according to internal IT standards and procedures
- Coordinate IT offboarding, including system shutdowns, device recovery, shipping labels, equipment collection, and return tracking
- Maintain accurate inventories of laptops, monitors, keyboards, mice, adapters, and other IT equipment and peripherals
- Track equipment assignments, serial numbers, delivery status, employee ownership, location, and lifecycle status
- Coordinate shipments, deliveries, collections, and returns with local and international shipping providers
- Communicate with vendors and logistics companies to resolve delivery issues and follow up on pending shipments
- Provide first-line technical support for common Windows and macOS issues, applications, peripherals, and employee IT requests
- Troubleshoot basic hardware, software, connectivity, and account-access issues, escalating complex incidents when necessary
- Keep employees informed about support requests, equipment deliveries, and outstanding issues
- Maintain documentation of IT asset movements, shipment records, onboarding/offboarding checklists, and support procedures
- Ensure equipment is handled, stored, shipped, and returned according to company policies
- Identify opportunities to improve inventory accuracy, equipment lifecycle management, and operational efficiency
- Collaborate with People Operations regarding employee start and departure dates
- Support administrative and operational tasks related to device management, software deployment, and IT service delivery
- Assist with IT support tickets, ensuring timely responses, effective solutions, and appropriate escalation
- Follow IT processes and service standards and track requests within agreed timelines
- Use IT management tools, asset inventories, ticketing systems, and device management platforms
- Identify recurring operational issues and recommend practical improvements
- Create and maintain documentation, checklists, and standard operating procedures
- Flag missing equipment, delayed shipments, inventory discrepancies, and onboarding/offboarding risks
- Support improvements and automations for IT asset tracking and employee support workflows
- Monitor equipment preparation and delivery, inventory accuracy, equipment recovery, shipment status, delivery delays, unresolved logistics issues, and ticket response/resolution times
Requirements
What you’ll need- At least 1 year of professional experience in IT support, help desk, IT operations, or a related position
- Comfortable troubleshooting common hardware, software, operating system, and employee IT issues
- Experience tracking company devices, peripherals, assignments, serial numbers, equipment status, and returns
- Experience preparing equipment for new employees and coordinating recovery of company assets from departing employees
- Ability to coordinate shipments, collections, deliveries, and returns with shipping providers and external vendors
- Familiarity with Windows and basic macOS troubleshooting
- Familiarity with Google Workspace, identity management, employee account provisioning, device setup, peripherals, and standard business applications
- Ability to maintain accurate records, follow checklists, track outstanding requests, and document processes consistently
- Professional proficiency in Spanish
- At least B1-level English, verbally and in writing
- Familiarity with ticketing systems, SaaS applications, remote support tools, and asset management or device management platforms
- Strong ownership and follow-through
- Highly organized and detail-oriented
- Service-oriented and proactive in communication
- Practical problem-solving ability, including knowing when to escalate complex technical problems
- Adaptable, resourceful, collaborative, and dependable
- A degree or technical qualification in Information Technology, Computer Systems, Computer Science, or a related field is preferred but not mandatory
Benefits
Comp & perks- Full-time employment
- Fully remote work from Mexico