Proper

IT Support

• Coordinate IT onboarding for new employees, including preparing and delivering laptops, peripherals, and other required equipment
• Configure, prepare, and test employee devices according to internal IT standards and procedures
• Coordinate IT offboarding, including system shutdowns, device recovery, shipping labels, equipment collection, and return tracking
• Maintain accurate inventories of laptops, monitors, keyboards, mice, adapters, and other IT equipment and peripherals
• Track equipment assignments, serial numbers, delivery status, employee ownership, location, and lifecycle status
• Coordinate shipments, deliveries, collections, and returns with local and international shipping providers
• Communicate with vendors and logistics companies to resolve delivery issues and follow up on pending shipments
• Provide first-line technical support for common Windows and macOS issues, applications, peripherals, and employee IT requests
• Troubleshoot basic hardware, software, connectivity, and account-access issues, escalating complex incidents when necessary
• Keep employees informed about support requests, equipment deliveries, and outstanding issues
• Maintain documentation of IT asset movements, shipment records, onboarding/offboarding checklists, and support procedures
• Ensure equipment is handled, stored, shipped, and returned according to company policies
• Identify opportunities to improve inventory accuracy, equipment lifecycle management, and operational efficiency
• Collaborate with People Operations regarding employee start and departure dates
• Support administrative and operational tasks related to device management, software deployment, and IT service delivery
• Assist with IT support tickets, ensuring timely responses, effective solutions, and appropriate escalation
• Follow IT processes and service standards and track requests within agreed timelines
• Use IT management tools, asset inventories, ticketing systems, and device management platforms
• Identify recurring operational issues and recommend practical improvements
• Create and maintain documentation, checklists, and standard operating procedures
• Flag missing equipment, delayed shipments, inventory discrepancies, and onboarding/offboarding risks
• Support improvements and automations for IT asset tracking and employee support workflows
• Monitor equipment preparation and delivery, inventory accuracy, equipment recovery, shipment status, delivery delays, unresolved logistics issues, and ticket response/resolution times

Explore IT Support – Logistics Specialist at Proper. Review requirements and application details.