Partner Support Advisor

Property Finder

. Act as the first point of contact for customers through phone, chat, and email .

Posted 9/17/2026full-timeEgyptJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively in English and Arabic, while resolving customer issues and providing accurate product information. Proficient in using multiple systems and applications in a fast-paced environment, with a focus on quality standards and independent decision-making.

Highest-signal resume keywords

Customer Service SkillsEnglish/Arabic Language ProficiencyConflict Resolution SkillsDocumentation SkillsAgile Technology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsEmpathyNegotiating SkillsTyping Skills

Industry Keywords

Customer QueriesTechnical Problem DiagnosisPerformance GoalsMulti-TaskingFast-Paced Environment

About the role

Key responsibilities & impact

Act as the first point of contact for customers through phone, chat, and email
Answer customer queries and provide product and service information
Resolve a wide variety of customer issues and educate customers to resolve issues themselves
Respond promptly to questions submitted through email, chat, phone, or other channels
Consistently meet performance goals based on quality standards
Act as a subject matter expert and partner with customers and Property Finder departments
Clarify customer needs and provide appropriate solutions
Maintain knowledge of agile technology and use multiple systems and applications interchangeably
Exercise independent decision-making in assigned tasks and duties
Diagnose technical problems at the customer end and identify possible solutions
Report issues requiring further action to the Manager

Requirements

What you’ll need

1+ years’ experience in related positions
Excellent English/Arabic language skills
Ability to communicate correctly and clearly with internal and external customers
Good composition and typing skills
Ability to compose grammatically correct, concise, and accurate written responses
Excellent customer service skills
Ability to empathize with and prioritize customer needs
Demonstrable conflict resolution and negotiating skills
Comfortable in a fast-paced, multi-tasked, high-energy environment
Excellent documentation skills

Benefits

Comp & perks

Opportunity to create, elevate, grow, and care in an empowering environment
Opportunity to make an impact at a leading property portal and technology company
Collaborative environment with talented colleagues
Employee growth and development culture