Property Finder

Affiliate Manager

• Act as the first point of contact for customers through phone, chat, and email
• Answer customer queries and provide product and service information
• Resolve a wide variety of customer issues and educate customers to resolve issues themselves
• Respond promptly to questions submitted through email, chat, phone, or other channels
• Consistently meet performance goals based on quality standards
• Act as a subject matter expert and partner with customers and Property Finder departments
• Clarify customer needs and provide appropriate solutions
• Maintain knowledge of agile technology and use multiple systems and applications interchangeably
• Exercise independent decision-making in assigned tasks and duties
• Diagnose technical problems at the customer end and identify possible solutions
• Report issues requiring further action to the Manager

Partner Support Advisor