Customer Experience Associate

ProphetX

. Respond to user questions over email and live chat .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within prediction markets, utilizing tools like Zendesk to enhance user experience and troubleshoot issues effectively. Strong ability to communicate complex concepts clearly and analyze data to identify patterns and improve processes.

Highest-signal resume keywords

Customer Support ExperiencePrediction Markets KnowledgeZendesk ProficiencyData Analysis SkillsClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue DiagnosisProblem SolvingUser Feedback AnalysisFraud Detection

Soft Skills

Creative ThinkingOrganization SkillsAdaptability

Tools & Technologies

ZendeskSlackGoogle Workspace

Industry Keywords

Customer ExperienceSports BettingTradingPrediction MarketsRegulatory Procedures

About the role

Key responsibilities & impact

Respond to user questions over email and live chat
Help users navigate the product
Use internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks
Proactively connect with new and existing users across support channels
Monitor product stability and performance through user outreach
Escalate issues to Engineering and Product
Process and evaluate redemption requests according to internal and regulatory procedures
Observe and flag fraud patterns or related account activity
Communicate user feedback and trends to Product, Marketing, and Operations
Improve the customer experience process

Requirements

What you’ll need

Prior customer support or CX experience at a sports betting, trading, or prediction markets company
Solid working knowledge of prediction markets, from contracts and pricing to settlement, and the ability to explain them clearly to users
Ability to contribute from week one with minimal training
Experience with Zendesk or similar support platforms
Experience with Slack and Google Workspace
Ability to think on your feet and solve problems creatively in a fast-moving environment
Clear communication and organization skills
Ability to use data to spot patterns
Availability for a schedule that includes weekends and nights

Benefits

Comp & perks

Competitive compensation aligned to role and market
A clear connection between impact and reward
Company swag
Fully remote within the U.S.
Flexibility to work in the way that helps you do your best work
Flexible time off built on trust and accountability
A culture that respects your time and avoids unnecessary meetings
Seasonal role with a real path to a full-time position with the company