ProphetX

Customer Support

• Respond to user questions over email and live chat
• Help users navigate the product
• Use internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks
• Proactively connect with new and existing users across support channels
• Monitor product stability and performance through user outreach
• Escalate issues to Engineering and Product
• Process and evaluate redemption requests according to internal and regulatory procedures
• Observe and flag fraud patterns or related account activity
• Communicate user feedback and trends to Product, Marketing, and Operations
• Improve the customer experience process

Explore Customer Experience Associate at ProphetX. Review requirements and application details.