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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing member relationships and providing timely support. Proficient in Microsoft 365 applications and Salesforce, with a focus on organizational skills and attention to detail.
Highest-signal resume keywords
Customer Service ExperienceStrong Verbal Communication SkillsProficient in Microsoft 365Experience with SalesforceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceMicrosoft 365WordExcelCRM Systems
Soft Skills
Interpersonal SkillsAttention to DetailSolutions-Oriented AttitudeRelationship BuildingPositive Attitude
Tools & Technologies
Microsoft TeamsProSource Member PortalPS Elite on Demand
Industry Keywords
Member ServicesCustomer SuccessAccount CoordinationAdministrative SupportEvent Support
About the role
Key responsibilities & impact- Serve as a friendly, reliable point of contact for assigned members through phone, email, and Microsoft Teams
- Build and maintain member relationships through regular communication and outreach
- Assist with member questions, requests, and connections to internal teams and resources
- Communicate ProSource programs, initiatives, education, and membership benefits
- Coordinate requests and follow up to ensure members receive timely support
- Connect members with appropriate Vendor and Business Service partners
- Coordinate introductions, meetings, and follow-up communication
- Help members navigate the ProSource Member Portal and PS Elite on Demand
- Assist members in accessing vendor programs, training, events, purchase information, rebates, and other membership resources
- Support events and activities at the ProSource Experience Center at 1010
- Assist with registration, attendee check-in, event setup, and member communication
- Support V11 meetings, Academy training, committee meetings, vendor visits, and other events
- Maintain accurate member records and document interactions in Salesforce
- Capture member feedback, business needs, questions, and opportunities
- Share relevant updates and trends with RBMs and internal teams
- Ensure member requests and follow-up items are communicated and addressed
- Contribute to a positive, collaborative, service-oriented team environment
Requirements
What you’ll need- Strong verbal and written communication skills
- Previous experience in customer service, member services, customer success, account coordination, hospitality, or administrative support preferred
- Entry-level candidates with strong interpersonal skills and a willingness to learn are encouraged to apply
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and follow through on commitments
- Comfortable communicating by phone, email, and Microsoft Teams
- Proficient in Microsoft 365 applications, including Word, Excel, and Teams
- Experience with Salesforce or other CRM systems preferred
- Positive, proactive, and solutions-oriented attitude
- Enjoys building relationships and helping others succeed
- Willingness to travel occasionally for ProSource events and the annual team meeting
Benefits
Comp & perks- Health insurance
- Training & development
- Vision insurance
- Wellness resources
- Competitive salary
- Dental insurance
- Flexible work from home options available
- Opportunities for professional growth
- Opportunity for growth
- Gain in-demand skills