Learning and Development Specialist

Prosper Marketplace

. Develop accurate and user-friendly content for the internal knowledge base .

Posted 9/28/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $68,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing user-friendly content and learning solutions while effectively collaborating with cross-functional teams. Proficient in utilizing learning theories and assessment strategies to enhance training effectiveness and support professional growth.

Highest-signal resume keywords

Content DevelopmentLearning Theories / ADDIE ModelGoogle Workspace ProficiencyCollaboration with StakeholdersTraining Assessment Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content WritingLearning Solution DesignTraining DevelopmentProject ManagementAssessment Strategy Development

Soft Skills

Clear CommunicationCollaborationAdaptabilityAttention to DetailPassion for Learning

Industry Keywords

Call Center OperationsConsumer Financial ServicesLoan ProcessingOperational EffectivenessTraining Methods

About the role

Key responsibilities & impact

Develop accurate and user-friendly content for the internal knowledge base
Design, develop, and deliver learning solutions for new-hire and tenured agents
Support training for product launches, system changes, policy updates, and ongoing skill development
Collaborate with subject matter experts, leaders, quality teams, and peers to gather and validate information
Develop training and job aids for new processes, system deployments, and product updates
Build partnerships with cross-functional teams and internal customers
Translate complex technical information, legal jargon, and operational processes into clear, concise language
Ensure content adheres to brand guidelines, tone of voice, and compliance requirements
Implement feedback to improve content effectiveness and usability
Develop measurable learning objectives and assessment strategies
Use varied training methods and techniques
Track training attendance, assessment scores, and survey feedback
Prepare learning and development reports
Monitor industry trends, technologies, and best practices relevant to learning and development and operational effectiveness

Requirements

What you’ll need

Ability to write clear, concise, and grammatically correct content for diverse audiences
Understanding of learning theories / ADDIE model
Ability to translate complex information into engaging content
Ability to collaborate with employees at all levels and incorporate stakeholder feedback
Ability to manage multiple projects simultaneously and meet deadlines
Passion for learning and dedication to supporting others’ professional growth
Proficiency in Google Workspace
Preferred: 2+ years of experience working in call center operations/sales, loan processing, or general loan operations
Preferred: Consumer Financial Services industry experience
Preferred: BA/BS degree in Learning & Development, teaching, or a relevant field

Benefits

Comp & perks

Competitive salary
Bonus
401(k) with a 5% company match
Flexible time off
Paid parental leave
Annual wellness allowance
Comprehensive health coverage
Udemy access
Childcare assistance
Pet insurance
Additional savings through Beneplace
Flexible work arrangements, including fully remote work or work from Prosper’s San Francisco or Phoenix offices
Digital-first tools and intentional culture to keep employees synced and supported