Prosper Marketplace

Director

• Develop underwriting and portfolio credit, pricing, and line strategies
• Enhance credit performance using data, ML/AI models, and advanced analytics tools
• Improve credit and fraud risk management while balancing risk-return trade-offs
• Translate complex findings into actionable enhancements
• Present data-driven recommendations to executive leadership and the Credit Risk Committee
• Communicate complex data and insights to investors
• Partner with Capital Markets, Product, Marketing, Operations, Legal, Compliance, and Engineering teams
• Ensure credit losses remain within the company’s defined risk appetite
• Identify and evaluate new products, vendors, alternative data sources, and emerging technologies
• Build business cases for new capabilities
• Monitor credit performance at granular segment levels
• Identify performance drivers and emerging trends
• Implement credit strategy changes as needed
• Guide teams developing automated credit decision strategies
• Own the end-to-end credit strategy process and oversee credit quality and performance of the Credit Card business

Director, Credit Risk Analytics

Operations

• Provide operations support to internal client partners regarding fixed term and revolving credit products
• Review daily audit reports and conduct research and analysis to identify root causes of issues
• Remediate identified issues
• Understand and execute operations policies and procedures
• Work with stakeholders to identify and resolve servicing issues
• Review and resolve Credit Bureau Disputes
• Monitor and facilitate payment flow and resolve system syncing issues
• Develop and maintain documentation of Controls policies and procedures
• Serve as a subject matter expert on operations processes, trends, and remediation efforts
• Identify and communicate situations requiring additional review or special handling to leaders
• Identify opportunities to improve processes and procedures
• Foster a collaborative environment where team members can voice ideas and concerns
• Act as a first line of defense in detecting and remediating servicing issues

Risk Operations Specialist

Learning and Development

• Develop accurate and user-friendly content for the internal knowledge base
• Design, develop, and deliver learning solutions for new-hire and tenured agents
• Support training for product launches, system changes, policy updates, and ongoing skill development
• Collaborate with subject matter experts, leaders, quality teams, and peers to gather and validate information
• Develop training and job aids for new processes, system deployments, and product updates
• Build partnerships with cross-functional teams and internal customers
• Translate complex technical information, legal jargon, and operational processes into clear, concise language
• Ensure content adheres to brand guidelines, tone of voice, and compliance requirements
• Implement feedback to improve content effectiveness and usability
• Develop measurable learning objectives and assessment strategies
• Use varied training methods and techniques
• Track training attendance, assessment scores, and survey feedback
• Prepare learning and development reports
• Monitor industry trends, technologies, and best practices relevant to learning and development and operational effectiveness

Director, Credit Risk Analytics

Risk Operations Specialist

Learning and Development Specialist